Michelle Brown
Middleburg
Summary
Analytical Operations and Compliance professional with 20+ years of experience serving as the primary point of contact for incident resolution, financial transactions, and compliance processes in corporate and military environments. Skilled at troubleshooting issues, providing immediate solutions, and documenting processes to prevent future incidents. Adept at client and stakeholder communication, managing escalations under pressure, and ensuring business continuity. Strong technical skills in Microsoft applications, SAP, Oracle, and DTS, with a background in accounting support and financial operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounting Support Specialist
CSX Corporation
01.2023 - 01.2025
- Served as primary contact for the CFO organization on incident resolution for accounting transactions, expense reporting, and SAP adoption issues.
- Investigated and resolved escalated incidents, including invoice discrepancies and garnishment processing errors, ensuring timely resolution.
- Developed training materials and quick-reference guides to prevent recurring issues during SAP rollout.
- Collaborated with cross-functional stakeholders to identify root causes and recommend process improvements.
- Created financial reports and documentation for leadership, highlighting incident patterns, risks, and recommended solutions.
Senior Business Analyst / Business Administrator / Operations Manager
United States Navy
01.2020 - 01.2023
- Acted as a central point of contact for escalated operational and personnel incidents impacting a portfolio of 800+ personnel.
- Diagnosed issues, developed workarounds, and coordinated immediate responses to minimize impact on mission readiness.
- Documented incidents and implemented preventive measures to improve compliance and reduce risk.
- Trained staff on systems (NSIPS, BUPERS Online, DTS) and advised leadership on optimizing processes.
- Managed high-pressure situations, balancing client/command needs with limited resources and strict timelines.
Human Resources Specialist
01.2018 - 01.2020
- Processed incident-related personnel cases including promotions, transfers, and separations with confidentiality.
- Coordinated with legal and HR advisors to resolve sensitive issues, serving as a trusted point of contact for employees.
- Designed process improvements that reduced recurring administrative errors.
Defense Travel System Specialist
01.2016 - 01.2020
- Served as subject matter expert for DTS, diagnosing and resolving travel and reimbursement incidents.
- Provided immediate workarounds and corrective actions for escalated travel system errors.
- Developed documentation and user guides that reduced repeat incidents and improved efficiency.
- Administered a $400,000 treasury budget, ensuring accuracy, compliance, and resolution of financial discrepancies.
Education
Associate of Science (AS) - Business Administration and Management
Florida State College at Jacksonville
Jacksonville, FLSkills
- Software: Microsoft Office (Word Excel PowerPoint Outlook) SharePoint Adobe
- Operating Systems: Mac / Microsoft Windows (95 98 XP Vista) Windows 10/11
- Systems: Oracle SAP Salesforce CMIS NSIPS NP2 BUPERS Online DTS e-QIP DISS Concur
- Accounts payable
- Microsoft Excel
- Accounts receivable
- Bank reconciliation
Certification
- Business Specialist Certificate - Florida State College at Jacksonville
- Business Operations Certificate - Florida State College at Jacksonville
- Business Management Certificate - Florida State College at Jacksonville
Timeline
Accounting Support Specialist
CSX Corporation
01.2023 - 01.2025
Senior Business Analyst / Business Administrator / Operations Manager
United States Navy
01.2020 - 01.2023
Human Resources Specialist
01.2018 - 01.2020
Defense Travel System Specialist
01.2016 - 01.2020
Associate of Science (AS) - Business Administration and Management
Florida State College at Jacksonville
Areas of Expertise
Incident & Escalation Management | Client Relationship & Communication | Root Cause Analysis & Problem-Solving | Accounting & Financial | Compliance & Risk Management | Documentation & Process Improvement | On-Call / High-Pressure Issue Resolution
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