Christin Maslowski
North Royalton
Summary
Dedicated individual motivated to contribute to company success. Reliable and driven, with strong analytical, time management and organizational skills.
Overview
15
15
years of professional experience
Work History
North Division Cylinder Control Supervisor
Airgas
Independence, OH
08.2022 - Current
- Supervise a team of 9 members, including 8 specialists and 1 team lead. Supported team members in achieving project goals and meeting deadlines. Collaborate with team lead to facilitate effective communication and workflow.
- Oversaw assignment and organization of work lists for all cylinder control functions in North Division.
- Facilitate escalation calls with upper management. Collaborated with sales personnel to resolve customer account discrepancies. Supported communication between departments to enhance operational efficiency.
- Oversaw monthly metrics reporting in Power BI for Cylinder Control Dashboard, ensuring accurate data presentation to North Division Controller, CFO, and VPs of Finance across all five regions.
- Executed data extraction and analysis for metrics and reporting using SAP and BW systems.
- Assisted in identifying areas for improvement through regular reviews. Supported updates to documentation for clarity and accuracy. Aided in maintaining the Cylinder Control Ndiv website to enhance user experience.
- Facilitated escalation calls to address critical issues effectively.
- Executed audit reconciliation processes for customer cylinder balances.
- Oversaw cylinder template management and tracking processes for acquisitions.
CYLINDER AUDIT AND CONTROL SPECIALIST/TEAM LEAD
AIRGAS USA, LLC
02.2020 - 08.2022
- Responsible for analyzing, investigating, and reconciling customer accounts using site audits, cylinder movement reports, and customer account history.
- Assists with end of month procedures and the preparation of reports and other information related to internal requests from the division/branches, corporate, external, and internal auditors.
- Quality assurance audits for the 8 specialists on the cylinder control team. This is done to monitor accuracy and efficiency.
- Mentoring/Coaching. This was a new department that was centralized to the Business support center. I was personally responsible for creating all new training documentation and running a training course for 7 new hires. I was successful in getting all team members to work independently and efficiently.
- Acquisitions/conversions. Responsible for balance loads and monitoring adjustments that need to be made to accounts.
- Calibration calls with division CFO, controller, region VPs, and AVPs to discuss division processes and what can be done to improve the division as a whole.
- Demonstrates excellent analytical creative problem-solving skills with the ability to make independent decisions based on investigation and judgement as well as the ability to discern when to escalate issues.
- Coordinates with Region VP’s of operations and gas coordinators to ensure accurate and timely reporting and compliance to policies and procedures.
- Responsible for implementing and complying with policies and procedures that help ensure the accuracy of the cylinder records.
- Ensures compliance with the company’s financial policies/procedures.
COLLECTIONS SPECIALIST/ACCOUNTS RECEIVABLE
AIRGAS USA, LLC
04.2017 - 02.2020
- Responsible for managing an account portfolio and assisting in account reconciliation.
- Works collaboratively with Cash Applications, Dispute Management and Special Handling to resolve unpaid cash and non-payment issues as well as customer related disputes.
- Resolving customer issues including past due invoices and cylinder disputes.
- Examines credit limits and manages them effectively for accounts in portfolio.
- Determines whether customers qualify for credit hold release by researching the customers payment history.
- Team mentor for new colleagues. Responsible for showing new hires how to work efficiently in Airgas system (SAP) and Google suite.
COLLECTOR
HUNTINGTON NATIONAL BANK
04.2015 - 04.2017
- Managed high call volume with tact and professionalism.
- Negotiated payment plans protecting the banks interest and completed decision making process and documentation in collection software (CACS).
- Arranged for appropriate bank and/or legal action based on account analysis and as deemed by manager.
- Expectations of management was to sustain a monthly call quality assurance score of 85%, which was regularly exceeded with an average score of 98.5%.
- Responsible to maintain set performance parameters, such as “after call work”, “break”, and accuracy; regularly exceeded.
- Mentor/coach new associates.
- Complete Daily Queues.
ORDER ENTRY/ADMINISTRATIVE ASSISTANT
MAGNA INDUSTRIES
12.2010 - 03.2015
- Set up new customers in EDI programs and completed testing.
- Processed 850 purchase orders, sent 856 ASN’s and 810 invoices for multiple customers including Amazon, Advanced Auto, Canadian Tire, and other large retail stores.
- Navigated customer portals to submit routing information.
- Created Bill of Ladings and packing lists for shipments, including Hazmat and international shipments.
- Manually entered orders in WMS system and sent directions to the warehouse floor.
- Scheduled multiple pickups including LTL and full load trucks.
Education
HIGH SCHOOL DIPLOMA - undefined
BEREA HIGH SCHOOL
06.2009
Skills
- Excellent communication Skills
- Proficient in Microsoft office
- Proficient in SAP system
- Strong Organizational skills
- Proficient in Google Suite
- Exceptional Workflow management
- Metric reporting in Power BI
Timeline
North Division Cylinder Control Supervisor
Airgas
08.2022 - Current
CYLINDER AUDIT AND CONTROL SPECIALIST/TEAM LEAD
AIRGAS USA, LLC
02.2020 - 08.2022
COLLECTIONS SPECIALIST/ACCOUNTS RECEIVABLE
AIRGAS USA, LLC
04.2017 - 02.2020
COLLECTOR
HUNTINGTON NATIONAL BANK
04.2015 - 04.2017
ORDER ENTRY/ADMINISTRATIVE ASSISTANT
MAGNA INDUSTRIES
12.2010 - 03.2015
HIGH SCHOOL DIPLOMA - undefined
BEREA HIGH SCHOOL