Christin Wight
Glendale,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
City Carrier
United States Postal Service
08.2018 - Current
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
- Improved mail delivery efficiency by implementing route optimization strategies.
- Provided training support for new carriers, promoting best practices and efficient service delivery techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Dental Assistant
01.2006 - 01.2019
- Assist office managers with customer scheduling and coordination of treatment plan costs
- Commended for chart accuracy, effective team collaboration, customer relations and consistent delivery of empathetic care
- Ensured the accurate, timely flow of information by maintaining thorough customer records and updating the health care team on customer's status
- Able to maintain consistent office flow while welcoming emergency situations
- Able to implement regular practice's, while being under strict quality assurance and control standards, which ensured compliance with HIPAA, CLIA and OSHA regulations
- Improved customer care/satisfaction, and lowered monthly overhead by over 12%
- Able to remain calm and effective in emergency situations, and add a personal, caring touch that immediately puts customers at ease.
Prior Authorization Pharmacy Technician
CVS/caremark
01.2015 - 03.2015
- Reviewed qualifying questions with patients and health providers to determine eligibility for particular medications and medication changes.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
Education
Arizona School of Dental Assisting
Phoenix, AZ01.2006
Dobson High School
Mesa, AZ01.2004
Skills
- Document Preparation
- Word Processing
- Data accuracy
- Document processing
- Data Entry
- Strong Problem Solver
- Work Prioritization
- Data Processing
- Multi-line phone proficiency
- Medical/Dental terminology knowledge
- Independent worker
Timeline
City Carrier
United States Postal Service
08.2018 - Current
Prior Authorization Pharmacy Technician
CVS/caremark
01.2015 - 03.2015
Dental Assistant
01.2006 - 01.2019
Arizona School of Dental Assisting
Dobson High School
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