Christina Addington
Newark,OH
Summary
Advanced Operations Manager offering over 20 years of experience and proven success in manufacturing and production, healthcare, non-profit in quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Director
Mammoth Labels & Packaging
Grove City, MN
03.2017 - Current
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Directed staff and managed annual capital budget.
- Lead, supervised and provided strategic direction for workforce of 11 employees.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Established quality customer relationships through consistent delivery on commitments.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Added critical technology to eliminate production and order entry bottlenecks.
- Lead corporation renaming and rebranding including all new website. Working with SEO, keywords, Google Ad campaigns and social media advertising for lead generation.
- Foster inbound web and phone leads by vetting, nurturing through the RFQ process through ultimate order process.
- Created Customer Experience process to provide realistic expectations through customer journey.
- Strengthened product branding initiatives by coordinating digital marketing strategies to optimize outreach.
- Collaborated with executives to develop and execute strategic business plans.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Participated in ISO 9001:2015 certification
Regional Human Resources Director
CommuniCare Health Services, Inc
Cincinnati, OH
07.2015 - 03.2017
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- As part of corporate HR team, offered HR support and consultation to 18 long term care, rehabilitation and LTACH facilities across Ohio, Pennsylvania, and Missouri encompassing approximately 1800 employees.
- Participated in union contract negotiations to establish new 2 year contract with professional nursing staff.
- Oversee management of labor relations within region, advising human resources staff, ensuring compliance with contract.
- Implemented company wide new staff scheduling program with all facility management including new master scheduling policy and procedures, audit follow ups for accountability, and continued support.
- Assisted 170+ employees involved in facility closure by working with state and local entities to find them placement with other companies or educational opportunities.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Provided guidance and consultation to Administrators to identify strategies to meet short and long-term business needs.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Designed employee engagement strategies to improve morale, retain talent and maintain business continuity.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members, including STNA training.
Corporate Human Resources Director
Autumn Healthcare/Greystone Healthcare Management
Newark, OH
03.2013 - 05.2015
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Sole HR position for 11 facilities and 850+ employees throughout Central and East-Central Ohio region. Travel to facilities forming relationships and consulting with facility administrators regarding their HR needs.
- Full life cycle recruiting for corporate personnel positions. Utilizing job fairs, social media, networking, print and radio media, and on line methods.
- Strategic corporate position utilizing and developing policies and procedures for both corporate and facility operations to ensure success.
- Employee relations to include EEOC complaints; restructuring; employee engagement.
- Advise CEO on compensation and benefits through wage analysis and investigation; ACA knowledge of compliance and reporting.
- Responsible for success of facility Administrators via tracking census, staffing, turnover, and state survey results.
- Delivery of training and in-service sessions; created STNA training program
Business Manager
St. Francis De Sales Church & School
Newark, OH
09.2005 - 03.2013
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Fulfilled all roles in HR management.
- Lead team of office and maintenance staff; including hiring/terminations and training; annual reviews; developed employee appraisal system, personnel policies/employee handbook, office procedures and job descriptions for every parish position;
- Lead participant in teacher union contract negotiations.
- Coordinated reorganization of staff due to shifting requirements and budget cuts; employee relations – EEOC, BWC claims; Diocesan trainer for safe environment program (child abuse)
- Responsible for all day-to-day functions of school, parish, ministry relationships, coordinating special projects, and facilities construction and improvements. Parish included 4000 parishioners and over 60 employees.
- Coordinated $250,000 renovation project of church sanctuary; project management by soliciting RFQ from vendors, weekly vendor/contractor meetings, coordinating Masses in other location of church property, ultimately ensuring all details and work was completed with quality and timeliness.
- Establish and maintain annual budget for parish; read and interpret financial reports; responsible for reducing spending by 28% in first year. Reduced insurance premium by 25% by instituting building inspections and correcting issues as they are found.
- Deliver parish presentations for development/ stewardship and capital campaigns; organized parish events; coordinated annual appeals; connect with parishioners via social media; market church and school via social media.
- Grant research and writer
Education
Bachelor of Science - Business Administration
Mount Vernon Nazarene University
Mount Vernon, OHSkills
- Business Leadership
- Program Optimization
- Cost Reduction
- Customer Service Management
- Decision Making
- Problem Anticipation and Resolution
- Customer Relations
- Day-To-Day Operations
- Process Improvements
- Manufacturing
- Processes And Procedures
- Operations Oversight
Certification
- Human Resources Management, SHRM / Ohio State University Certificate Program, 2000
Timeline
Operations Director
Mammoth Labels & Packaging
03.2017 - Current
Regional Human Resources Director
CommuniCare Health Services, Inc
07.2015 - 03.2017
Corporate Human Resources Director
Autumn Healthcare/Greystone Healthcare Management
03.2013 - 05.2015
Business Manager
St. Francis De Sales Church & School
09.2005 - 03.2013
Bachelor of Science - Business Administration
Mount Vernon Nazarene University