Christina Aguilar

• Managed incoming and outgoing calls, ensuring precise message recording for effective communication with office staff.
• Prepared, proofread, and edited documents to produce precise, accurate and professional communication.
• Coordinated with community agencies to address clients' social, emotional, and behavioral needs, enhancing overall support services.
• Guided families through social services system, facilitating benefit applications, resource access, and connections to family support services.
• Kept case files updated, accurate and aligned with requirements.
• Approached issues proactively to best meet current and future community needs.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Volunteered to help with special projects of varying degrees of complexity.
• Represented organization positively and professionally while providing the community with much-needed services.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Maintained clean, neat, and operational facilities to serve program needs.
• Provided clerical support, and distributed clothing, supplies, and mail services to the homeless.

• Interpreted spoken and translated written language between Spanish & English to facilitate business transactions, address medical needs, and assist with personal concerns.
• Maintained message content, tone, and emotion as closely as possible, developing strategies to perform accurate and consistent translations.
• Proofread, edited and improved documents of different sizes.
• Stayed current on new expressions and cultural changes impacting language translation.
• Utilized active listening skills and cultural sensitivity in order to understand the clients' needs and provide accurate interpretations.
• Used knowledge of and followed accepted ethical guidelines to interpret confidential and sensitive information.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Acted as medical interpreter for patients, providers, and staff during clinical encounters, ensuring accurate communication for effective healthcare delivery.
• Translated documents about treatment directions and helped Spanish-speaking patients fill out medical forms.
• Provided healthcare providers with cultural insights to enhance delivery of culturally appropriate health services.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Explained medical office and hospital policies and procedures, while simplifying any jargon to ensure understanding.
• Reviewed classroom material and Advocated for student language needs to achieve success with classroom objectives.
• Provided oral interpretations for clients during special events.
• Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
• Communicated with families to solicit input and share student social and academic progress.
• Interpreted & Translated at Initial and subsequent Student IEP Meetings to determine student's initial and continuing eligibility for special education in collaboration with student, parents, and general staff.
• Collaborated with families to find and interpret/translate resources for children outside of school district.
• Maintained contact with parents to address concerns and needs of children, and to encourage active parental participation in education.
• Offered community resource guidance to clients, and coordinated with everyone to meet family needs for assistance, especially those with special needs children.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Collaborated with other professionals and participated in interdisciplinary team meetings to coordinate care for clients.
• Developed and maintained strong relationships with community resources for successful referrals.
• Supported clients and families with empathy and compassion during difficult times, and advocated for them to assure respected rights and wishes.
• Helped complete patient intakes with case histories, insurance information and mandated forms.
• Interpreted and translated for families during appointments with medical professionals and community agencies, ensuring accurate communication.

• Resolved customer complaints through effective communication strategies.
• Provided detailed product information to enhance customer understanding.
• Collaborated with team members to improve customer service processes.
• Utilized CRM software to track and manage customer interactions.
• Documented all customer conversations in the database system accurately and thoroughly.
• Resolved customer queries and complaints in a timely manner.
• Identified and escalated priority issues to appropriate teams for resolution.
• Conducted outbound calls to follow up on pending requests from customers.
• Received incoming calls from customers seeking assistance or advice regarding products or services offered.
• Collected and recorded customer feedback, sharing insights with teams to drive service improvements.
• Ensured accuracy of all information provided to customers by verifying data entered into the system.
• Collaborated with departments to resolve complex customer inquiries, improving overall service efficiency.
• Built sustainable relationships and trust with customer accounts through open interactive communication.
• Assisted customers with any inquiries or complaints regarding their orders.
• Reported any suspicious activity observed during interactions with customers according to established protocols.
• Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Improved product knowledge skills to understand customer needs and provide real, effective solutions.
• Developed strategies to ensure high-quality customer service standards.
• Maintained accurate records of customer interactions utilizing CRM software.
• Provided excellent customer service by responding to inquiries in a timely and professional manner.
• Provided actionable feedback on process improvements, enhancing overall customer experience.
• Maintained confidentiality of customer information in compliance with privacy regulations.
• Customized service solutions to meet individual customer needs, enhancing personalization.
• Managed time efficiently to respond to customer inquiries in a timely manner.
• Resolved customer complaints and issues promptly, ensuring a positive resolution.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.

• Assisted patients in completing medical forms and documentation.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling, and check out.
• Supported office staff and operational requirements with administrative tasks, and used printer, copier, fax, and payment machines.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Updated patient records & Scheduled patient appointments in respective doctors' calendars in Zywin System, and followed up with reminder phone calls.
• Prepared patient list and charts for the next day.
• Obtained co-pays and bill payments from patients and scanned identification and insurance cards.
• Operated multi-line phone system efficiently, responding to calls, documenting messages, and directing inquiries to appropriate staff.
• Managed opening and closing procedures for the office, ensuring security and readiness for daily operations.
• Looked up patient X-Rays & MRIs in 2 Hospital Systems.
• Managed patient scheduling and appointment confirmations effectively.
• Assisted patients with check-in and check-out procedures promptly.
• Maintained accurate patient records and medical files diligently.
• Collaborated with medical staff to facilitate smooth office operations.
• Ensured compliance with health regulations and office policies consistently.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Greeted and checked in patients, updating patient information in computer system.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Took messages from patients and promptly relayed to appropriate staff.
• Provided exceptional administrative support and customer service to enhance patient experience and streamline office operations.
• Protected patients by observing strict HIPAA guidelines.
• Informed patients of financial responsibilities prior to rendering services.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Communicated with patients with compassion while keeping medical information private.
• Routed laboratory or diagnostic results to appropriate staff.
• Compiled and coded patient information or data in the appropriate computer system.

• Utilized language skills and cultural knowledge to engage neighborhood residents effectively.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Executed field staff duties essential for achieving an accurate count in underserved communities.
• Obtained updated contact information from all subjects and verified data for accuracy.
• Recorded responses from participant interviews to ensure accuracy.
• Leveraged smartphones to record information.
• Communicated with Census takers via phone to answer questions and expedite process.
• Consulted with supervisor to clarify instructions and discuss concerns.
• Attended team meetings to develop job knowledge.
• Tracked and submitted work hours, mileage, and expenses to ensure precise reporting.

Answered up to 80 calls per day in home office for both English and Spanish-speaking customers initiating new claims or needing updating on the status of their current claims regarding their purchased warranty on various products in multiple different stores.

Resolved customer inquiries and complaints through support ticket transactions and administrative functions, ensuring timely and effective solutions.

Updated and maintained customer account information to ensure accuracy and support efficient claims processing.

Initiated outbound calls to both customers and repair facilities to respond to inquiries and to follow-up with previous contacts.

Monitored compliance with departmental performance standards to uphold service quality and operational effectiveness.

Followed customer call guidelines for service levels and handle time.

Maintained up-to-date knowledge of product and service warranty policy changes of all participating stores.

• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
• Provided superior customer service to English and Spanish-speaking customers by actively listening, investigating, and quickly resolving discrepancies and errors, and then escalating major issues to supervisor.
• Built customer trust through knowledgeable and accurate information delivery in both English and Spanish.
• Managed 50 to 150 customer calls daily, addressing inquiries and resolving issues effectively.
• Maintained professionalism and positive vibes while enduring daily levels of high-stress. This was the Executive Appeals Office; there was a high percentage of irate customers, and we had to meet both company quality standards and FCC/PSC deadlines for timely resolution.
• Coordinated critical inter-departmental escalations to enhance customer retention efforts.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Bolstered customer retention by creating and offering unique discount options.