Christina A. Harriott
Xfinity Comcast
Marietta,GA
1
Language
8
years of professional experience
Results-oriented Assistant Store Manager with expertise in team development and customer engagement. Led training initiatives that enhanced sales performance and built customer loyalty. Managed inventory levels and merchandising strategies to optimize operations and minimize loss. Proven ability to exceed revenue goals while maintaining efficient store operations.
Work History
Assistant Store Manager
11 Months- Managed daily store operations to improve team collaboration and service quality.
- Trained new employees on customer service and sales techniques to drive customer satisfaction and sales performance.
- Mentored employees to boost sales through effective upselling and cross-selling strategies.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Executed opening, closing, and shift change functions to ensure consistent operational standards.
- Monitored inventory levels and ordered supplies to maintain stock availability.
Loyalty Retention
1 Year 4 Months- Developed customer retention strategies, enhancing loyalty and engagement.
- Resolved customer issues, ensuring satisfaction and reducing repeat calls.
- Communicated clearly and empathetically, fostering positive customer interactions.
- Demonstrated a friendly attitude while interacting with customers., contributing to positive customer experiences.
- Applied product and service knowledge to provide accurate information.
- Demonstrated strong time management skills to prioritize tasks effectively.
Customer Service
4 Years 4 Months- Provided excellent customer service to build repeat business.
- Provided proactive, personalized service to enhance customer experiences.
- Employed attentive listening skills to provide personalized recommendations that addressed customer needs.
- Resolved customer inquiries at front desk efficiently, ensuring positive experiences and satisfaction.
- Developed initiatives to enhance customer service experience, fostering customer loyalty.
- Tracked customer service metrics to identify improvement areas.
- Facilitated training sessions on styling, merchandising, customer service.
Education
BA - Criminal Justice
(Senior)
Skills
Sales strategies
Customer relationship management
Retention strategies
Upselling strategies
Sales performance analysis
Sales management
Inventory management
Inventory organization
Store display management
Shift management
Employee training
Employee development
Employee assessments
Team leadership
Clear communication
Office software proficiency
Co-curricular Activities
- Morris College Cheerleading Team (2011-2013), Student Ambassador (2012-2013)
- Criminal Justice Club (2014)
- Coach, Raiders Cheerleading Team, (New Brunswick, NJ/2009)
- Member of Alpha Kappa Alpha Sorority Incorporated.
Languages
Spanish
Elementary
Accomplishments
- Top performer In sales and survey Q1 - Q3 2024
- Top performer Award, Q4 exceeded expectations in sales 2025
- Bridge elite first year with Xfinity Comcast
Timeline
Assistant Store Manager
Xfinity Comcast
10.2025 - CurrentRead More
Loyalty Retention
AT&T
03.2023 - 07.2024Read More
Customer Service
Verizon
10.2018 - 02.2023Read More
Morris College
BA from Criminal Justice
Read More