Christina Aleman
Parallon Shared Services Center
Houston,TX
27
years of professional experience
Credentialing Leader with over 20 years of experience in provider credentialing, license verification, and file oversight. Streamlined workflows and resolved documentation issues to enhance compliance and reduce turnaround times. Led teams in training and onboarding, improving process consistency and documentation quality while ensuring timely file completion.
Work History
Credentialing Specialist II
9 Months- Processed provider credentialing applications, verifying licenses, certifications, and work history for compliance
- Maintained credentialing files and records in shared services workflows with strong data accuracy
- Coordinated follow-up with physicians, practices, and facilities to resolve missing documentation
- Updated profiles and internal databases to support timely credentialing reviews
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
Credentialing Manager
12 Years 5 Months- Led provider credentialing workflows, ensuring accurate verification of licenses, education, and work history.
- Maintained credentialing databases and tracking systems to support timely file processing and audit readiness.
- Streamlined credentialing procedures to improve consistency, turnaround, and documentation quality.
- Mentored credentialing staff on documentation requirements, policy interpretation, and workflow priorities.
- Monitored credentialing status, escalated exceptions, and supported leadership with reporting and process improvements.
- Facilitated smooth communication between departments, fostering collaboration in support of credential management objectives.
- Developed comprehensive training materials for new hires, promoting consistency in credentialing processes across the organization.
- Demonstrated excellent problem-solving skills in identifying and resolving discrepancies in provider documentation, ensuring compliance with regulatory requirements.
- Reduced processing times for credential applications by optimizing workflow efficiency and staff allocation.
- Expedited the resolution of credentialing issues by liaising effectively with providers and external organizations.
- Assisted with the preparation of reports for senior management, highlighting key achievements and areas for improvement within the department.
- Led team meetings to discuss progress toward goals, troubleshoot issues, and share best practices among colleagues.
Team Leader
3 Years 11 Months- Led daily team workflows to maintain productivity, quality, and service standards across shared services operations.
- Coached staff on call handling, case resolution, and escalation procedures to improve consistency.
- Monitored performance dashboards and workload queues to balance assignments and reduce processing delays.
- Resolved complex customer and account issues while ensuring accurate documentation and follow-up.
- Trained new associates on system navigation, workflow steps, and compliance requirements.
Medical Staff Coordinator
10 Years- Coordinated medical staff appointment, reappointment, and privileging processes with strict compliance standards.
- Tracked privileging applications, expiring credentials, and follow-up actions to prevent workflow delays.
- Maintained credentialing files, licensure records, and certifications for accurate provider verification.
- Prepared agenda packets, minutes, and supporting documents for medical staff committee meetings.
- Updated medical staff databases and confidential records to support timely regulatory reporting.
Education
GED
Skills
Credentialing management
Credential verification
License verifications
Credentialing documentation
Credentialing files
Provider relations
Credential checks
Data management software
Training and mentoring
Dispute resolution
Timeline
Credentialing Specialist II
Parallon Shared Services Center
01.2026 - CurrentRead More
Credentialing Manager
Parallon Shared Services Center
08.2013 - 01.2026Read More
Team Leader
Parallon Shared Services Center
09.2009 - 08.2013Read More
Medical Staff Coordinator
Harris Health System - Ben Taub General Hospital
08.1999 - 08.2009Read More
Hidalgo Early College High School
GED
Read More