CHRISTINA ALLEN
Fort Worth,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. I am wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Lead Front Office Receptionist
Keller Family Dental
01.2019 - Current
- Greeted guests at front desk.
- Resolved customer problems and complaints.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected patient deposits, fees, and payments.
- Supervised and led a team of 10-15 employees
- Made sure HIPAA was prioritized for patient privacy
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Office Manager
6 Day Dental & Orthodontics
11.2011 - 12.2018
- Audited workplace, employee and management policies and procedures
- Managed office operations while scheduling appointments for department managers.
- Supervised and led a team of dental hygienists and support staff of 10-15
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Insurance Coordinator
6 Day Dental & Orthodontics
09.2009 - 12.2018
- Audited records for accuracy
- Processed insurance checks and posted to patient accounts
- Billed patients as necessary.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Verified insurance and communicated coverage to staff and patients.
- Collected patient premiums
Registered Dental Assistant
6 Day Dental & Orthodontics, Texas
10.2005 - 09.2009
- Set up examination room and dental trays in preparation for examinations and procedures
- Assisted dentist in management of medical or dental emergencies when necessary
- Worked closely with patients before, during and after dental procedures
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Shift Supervisor
CVS Pharmacy, Grapevine Texas
08.2003 - 08.2006
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Bachelors of Science - Public Health
University of North Texas
Denton, TX05.2023
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX05.2017
Skills
- Greet Visitors
- Office Management
- Verbal and Written Communication
- Account Reconciliation
- Billing and Invoicing
- Office Supplies and Inventory
- Microsoft Office
- Policy Implementation
- Compliance Training
- Patient Data Processing
- Electronic Medical Record
- Co-Payment Collection
- Patient Referral
- Insurance Verification
- Insurance Claims
- Reminder Calls
- Administrative Skills
Timeline
Lead Front Office Receptionist
Keller Family Dental
01.2019 - Current
Office Manager
6 Day Dental & Orthodontics
11.2011 - 12.2018
Insurance Coordinator
6 Day Dental & Orthodontics
09.2009 - 12.2018
Registered Dental Assistant
6 Day Dental & Orthodontics, Texas
10.2005 - 09.2009
Shift Supervisor
CVS Pharmacy, Grapevine Texas
08.2003 - 08.2006
Bachelors of Science - Public Health
University of North Texas
Associate of Arts - General Studies
Tarrant County College
BLS certification
Certification
BLS certification
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