Kathy Nguyen
Keller,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Keller Parkway Family Dental
07.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Member Service Specialist
Sam's Club
11.2020 - 07.2022
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the company.
- Established strong relationships with members to foster loyalty and trust, contributing to high retention rate.
- Implemented effective strategies to upsell products and services, leading to increased revenue generation for the company
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Medical Receptionist
Tarrant Internal Medicine And Pediatrics PLLC
07.2019 - 11.2020
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Answered phone calls and messages for 3-physician medical facility, scheduling appointments, and handling patient inquiries
Education
Bachelor of Healthcare Administration - Healthcare Administration
West Coast University
Dallas, TX04.2024
Associate of Arts - General Studies
Tarrant County College District
Fort Worth, TX05.2019
Skills
- Employee Performance Evaluations
- Task Delegation
- Recruiting and Interviewing
- Staff Management
- Business Development
- Staff Development
- Budgeting and Finance
- Project Management
- Workload Management
- Employee Performance Evaluation
- Analytical thinking
- Risk assessment
- Attention to detail
- Data analysis
- Quality control
- Schedule Management
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Onboarding and Orientation
Affiliations
- Photography
- Church Media
- Fundraising Volunteer
Languages
Vietnamese
Native or Bilingual
References
References available upon request.
Timeline
Assistant Manager
Keller Parkway Family Dental
07.2022 - Current
Member Service Specialist
Sam's Club
11.2020 - 07.2022
Medical Receptionist
Tarrant Internal Medicine And Pediatrics PLLC
07.2019 - 11.2020
Bachelor of Healthcare Administration - Healthcare Administration
West Coast University
Associate of Arts - General Studies
Tarrant County College District
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