CHRISTINA ALLEN
Summary
Experienced with managing customer inquiries and concerns efficiently, ensuring seamless customer service experience. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering positive client relationships and adapting to dynamic customer needs.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Aldi USA
10.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Manager
Aldi USA
09.2018 - 10.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Grocery Store Associate
Aldi USA
04.2018 - 09.2018
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Employee Benefits Advisor
J Donovan Financial
02.2017 - 04.2018
- Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail.
- Worked closely with insurance carriers to resolve claims-related issues on behalf of clients quickly and efficiently.
- Enhanced client satisfaction by providing personalized benefits advice tailored to individual needs.
- Provided ongoing support to clients throughout the life-cycle of their employee benefits programs, addressing any issues or questions that arose.
Education
Associate of Arts -
SPC
Clearwater, FLSkills
- Exceptional communication
- Customer service excellence
- Complaint handling
- Multitasking and organization
- Relationship building
- Task prioritization
- Remote work capabilities
Timeline
Assistant Store Manager
Aldi USA
10.2020 - Current
Shift Manager
Aldi USA
09.2018 - 10.2020
Grocery Store Associate
Aldi USA
04.2018 - 09.2018
Employee Benefits Advisor
J Donovan Financial
02.2017 - 04.2018
Associate of Arts -
SPC