Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Almos

Vista ,CA

Summary

Proven customer service expert with a history of enhancing customer satisfaction at Walmart, adept in multitasking and team collaboration. Excelled in high-pressure situations, significantly improving loyalty and repeat business through exceptional communication and financial transaction handling. Demonstrates a blend of strong interpersonal skills and detail-oriented proficiency, contributing to team success and operational efficiency.

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Services Host Ta

Walmart
06.2005 - Current
  • Handled high-pressure situations with composure, effectively managing unexpected events during busy shifts.
  • Answered customer questions about hours, merchandise information, directing calls to the proper departments or put customers in contact with those that could resolve their issues.
  • Assisted customers with their returns, or financial transactions. financial transactions consisted of bill payments, money order purchases, or money transfers. These are highly important and confidential transactions.
  • Enhanced customer satisfaction by promptly greeting and assisting with their needs in a friendly and timely manner.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

K-Mart Stores
10.2003 - 06.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Personal Shopper

VONS-SAFEWAY
03.2004 - 09.2004
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.

Cashier

Rite-Aid Pharmacy
08.2001 - 05.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.

Cashier/ Phone Operator

Homebase
03.1999 - 08.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced shopping experience, provided product information and location assistance.

Education

No Degree - Photo Journalism

Southwestern Community College
Chula Vista, CA

High School Diploma -

Montgomery Highschool
Chula Vista, CA
08-1999

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Exceptional communication
  • Adaptable to change
  • Team player mentality
  • Telephone reception
  • Customer engagement
  • Strong interpersonal skills
  • Customer service expertise

Timeline

Services Host Ta

Walmart
06.2005 - Current

Personal Shopper

VONS-SAFEWAY
03.2004 - 09.2004

Cashier

K-Mart Stores
10.2003 - 06.2005

Cashier

Rite-Aid Pharmacy
08.2001 - 05.2002

Cashier/ Phone Operator

Homebase
03.1999 - 08.2001

No Degree - Photo Journalism

Southwestern Community College

High School Diploma -

Montgomery Highschool

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Christina Almos