CHRISTINA ANDERSON
Houston,TX
Summary
- Attention to detail and accuracy.
- Provide excellent professional customer service in a highly fast paced environment.
- Ability to quickly learn new information that is assigned to me and eager to excel in my job profession.
- Assist customer with their everyday transactions.
- Cross-sell bank services and products.
- Other duties as assigned by upper management.
-Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
-To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Teleperformance
11.2023 - 07.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Service Representative
Love Your Patient
08.2023 - 11.2023
- Provided detailed information about available services and requirements.
- Answered phone calls and answered questions from potential customers.
- Documented calls and appointments using [Software].
- Confirmed appointments, communicated with clients, and updated client records.
- Handled front desk work, scheduling, and record-keeping.
Senior Personal Banker
First Convenience Bank
08.2022 - 04.2023
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Market , talk to customer give them great detail on why they should bank with us , let them know different ways to keep the account maintain free
PEGASUS
SENIOR LIVING
04.2022 - 08.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Always willing to take extra shift if needed
BANK TELLER
FORT SILL NATIONAL
07.2021 - 04.2022
- Completed deposits, withdrawals, transfers, loan payments, cashier checks, money orders and cash advances
- Followed guidelines as set forth by home office
- Maintained knowledge of changing policies and procedure
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
CASHIER
TOKYO EXPRESS
08.2018 - 07.2021
- Greeted customers, collected payments, answered customer inquiries
- Accepted customers online orders and balanced the cash drawer.
CARE PARTNER
Home Instead Senior Care Home
04.2021 - 06.2021
- Delegated duties to the other staff and volunteers
- Provided personal services housekeeping, laundry, social-recreational activities
- Assisted with medication, meal services and daily living assistance for Resident well-being.
CAREGIVER
HOME INSTEAD
04.2021 - 06.2021
- Provided companionship and conversation
- Maintained home with light housekeeping tasks and meal preparation
- Transported client transportation to and from appointments, errands and activities
- Assisted with medication assistance and/or reminders
- Specialized Alzheimer’s Care
Education
Pasadena Memorial High School
Pasadena, TX2016
Skills
- Customer Service
- Ability to work as a team
- Efficiency & Accuracy
- Friendly and Positive attitude
- Process Payments
- Quality Assurance
- Time Management
- Process Improvements
- Flexible and Adaptable
- Problem-Solving
- Decision-Making
- Client Advocacy
- Time management abilities
- Documentation skills
- Workflow Optimization
- Customer relations skills
- Patient Scheduling
- Data Entry
- Call Center Customer Service
- Appointment Scheduling
- Inbound phone calls
- Computer Skills
- Microsoft Office
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Experience Specialist
Teleperformance
11.2023 - 07.2024
Customer Service Representative
Love Your Patient
08.2023 - 11.2023
Senior Personal Banker
First Convenience Bank
08.2022 - 04.2023
PEGASUS
SENIOR LIVING
04.2022 - 08.2022
BANK TELLER
FORT SILL NATIONAL
07.2021 - 04.2022
CARE PARTNER
Home Instead Senior Care Home
04.2021 - 06.2021
CAREGIVER
HOME INSTEAD
04.2021 - 06.2021
CASHIER
TOKYO EXPRESS
08.2018 - 07.2021
Pasadena Memorial High School
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