Christina Anderson
San Antonio,TX
Summary
Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.
Overview
2
2
years of professional experience
Work History
Fraud Prevention Specialist
Alorica
San Antonio, TX
01.2024 - 08.2024
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
Retention Customer Service Representative
IBEX Global
New Braunfels, TX
06.2023 - 12.2023
- Answered incoming customer inquiries via phone, email and live chat.
- Identified customer needs to upsell products or services.
- Verified customer information and processed orders accurately.
- Participated in team meetings to discuss best practices for retention strategies.
- Ensured quality standards were met throughout all customer interactions.
Customer Service Representative
Maximus
San Antonio, TX
12.2022 - 03.2023
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Highlands High School
San Antonio, TX06-2010
Skills
- Problem-solving capabilities
- Problem-Solving
- Analytical Thinking
- Goal Setting
- Fraud Detection
- Fraud and anomaly analysis
Timeline
Fraud Prevention Specialist
Alorica
01.2024 - 08.2024
Retention Customer Service Representative
IBEX Global
06.2023 - 12.2023
Customer Service Representative
Maximus
12.2022 - 03.2023
High School Diploma -
Highlands High School
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