Christina Anderson
Lockport,NY
Summary
Dynamic customer service professional with a proven track record at Parkview Health Services, recognized for exceptional communication and problem-solving skills.
Adept at managing high-pressure situations as a 911 Dispatcher, utilizing advanced dispatch software. Committed to enhancing client satisfaction through patience and efficient service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
Parkview Health Services
05.2023 - Current
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Received praise from supervisors for consistently demonstrating exceptional customer service skills.
- Established and maintained client rapport by utilizing quality customer service.
- Provided expert customer service and technical support to clients.
911 Emergency Dispatcher/Call Taker
AMR
02.2021 - 02.2023
- Received and prioritized emergency calls, ensuring swift response to critical incidents.
- Coordinated with law enforcement and emergency services for effective incident management.
- Utilized advanced dispatch software to track units and monitor response times efficiently.
- Provided accurate information to callers, offering reassurance during high-stress situations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Shopper
Instacart
01.2019 - 10.2019
- Conducted thorough product research to ensure informed purchasing decisions.
- Streamlined shopping processes to enhance efficiency and reduce time spent per task.
- Collaborated with team members to refine inventory management practices and improve stock availability.
- Maintained accurate records of purchases, ensuring compliance with company standards and policies.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CASkills
- Customer service and communication skills
- Customer service and care
- Memory retention
- Typing speed
- Patience and tolerance
Certification
National Emergency Communication Certification.
Timeline
Customer Service
Parkview Health Services
05.2023 - Current
911 Emergency Dispatcher/Call Taker
AMR
02.2021 - 02.2023
Shopper
Instacart
01.2019 - 10.2019
High School Diploma -
Twentynine Palms High School