CHRISTINA ATCHISON
Kansas City
Summary
Currently an experienced e-commerce manager with strong expertise in digital & physical marketing strategy, team leadership, and operational efficiency. In this current role and others I have the proven ability to optimize workflows, enhance customer satisfaction, and drive continuous improvement by leveraging analytical skills and a focus on quality assurance. I have strong soft skills that create team loyalty and a drive us to succeed together. Seeking to bring innovative solutions and exceptional communication skills to your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager of Ecommerce
Hy-Vee
Mission, KS
02.2026 - Current
- Oversee all department products, ensuring inventory accuracy, proper stock rotation, and operational readiness.
- Manage the maintenance and functionality of electronic equipment, delivery vehicles, and department work areas.
- Collaborate with all store departments to coordinate operations and support overall store objectives.
- Dispatch and direct delivery personnel to complete store-wide assignments efficiently and effectively.
- Hold department heads accountable for inventory accuracy, product standards, and departmental performance.
- Create and manage schedules for 45+ employees while adapting to ongoing availability changes and operational demands.
- Support continuous improvement initiatives, employee development, and exceptional customer service standards.
- Sales growth every quarter since starting as Aisles Online Manager, which allowed me to be promoted into the Ecommerce position above it.
Aisles Online Manager
Hy-Vee
Mission, KS
06.2022 - Current
- Training and team building of employees to serve our customers with respect and accuracy while staying timely.
- Management, service and repair of devices and equipment the entire staff uses.
- Being mindful of website issues and getting IT support on it ASAP.
- Daily operations including conducting of staff, leads and assistant managers to complete orders on time and to customer satisfaction.
- Communications with other department heads, managers & vendors about stock, new items, resets and old product removal from the RPM tool.
- Identifying and stopping e-commerce fraudulent activities.
- Communications to upper management, staff and customers through verbal and written forums.
- Enforcement of policies and culture.
- Reviewing and evaluating my managers & department employees.
- Auditing orders in store and through third parties.
- Anything and everything customer service. Customer care is the goal in every transaction.
- Scheduling myself, managers, leads and 30+ employees all with schedules that are not static due to school & home responsibilities.
ASX/Master Flow Control
UPS
Lenexa, KS
10.2016 - 07.2023
- Communication Command Center for automated building, integrated package flow systems or inbound, outbound, area supervisors and feeder yard control through multiple cameras, grids and up to 50 radios on several separate channels.
- Collaboration with operations management as well as IT, IE, maintenance and yard control.
- I had to watch for& predict jams, stop and run belts with safety of all staff concerned and mindfulness of package integrity.
- I trained many supervisors and co-created a training system with another supervisor to pinpoint and streamline new employee and supervisor learning and create a standard of learning order importance and employee recognition for accomplishments.
Machine Setup Operator
Unilever
Independence, MO
01.2016 - 10.2016
- Cleaned machines after completion of each job run in accordance with established procedures.
- Read blueprints, schematics, drawings and written instructions to determine job specifications.
- Ran jobs efficiently.
- Troubleshooting & adjustment of running and idle equipment.
- Quality audits
- Cleaning audits
- Excessive work hours
Team Lead Repair
Faurecia Automotive
Riverside, MO
10.2009 - 01.2016
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Had to vet myself to be able to do each job of my crew with more accuracy and at a better time than they did.
- Repaired issues on a moving assembly line working around the next skill process in order to not halt production.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
Education
Associate in Arts (A.A.) - Business Management
Vatterott
Kansas CitySkills
- Competitor analysis
- Community building
- Multitasking
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Professionalism
- Active listening
- Client relations
- Interpersonal skills
- Continuous improvement
- Quality assurance
- E-commerce management
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Reliability
- Self motivation
- Team collaboration
- Decision-making
- Analytical thinking
- Security protocols
- Written communication
- Analytical skills
- Professional demeanor
- Technical support
- Situational awareness
- Industrial safety
- Radio communications
- Stress tolerance
- Safety inspection
- Equipment maintenance
- Emergency response
- Flow assurance
- Regulatory compliance
- Process safety
- Multitasking Abilities
- Inspection skills
- Task prioritization
- Safety reporting
- Performance tracking
- Shift handover
- Dispatching
- Security camera monitoring
- Remote troubleshooting
- Incident reporting
- System monitoring
- Blueprint interpretation
- Telephone switchboard operation
- Proactive approach
- Process control
- Control system navigation
- Critical thinking
- Lockout and tagout procedures
- Technical troubleshooting
- Preventive Maintenance
- Maintenance scheduling
- System calibration
- Inventory management
- Logistics
- Mechanical maintenance
- Mechanical aptitude
- Material handling
- Shipping and receiving operations
- Assembly and production
Certification
- Kaizen
- Six Sigma
Timeline
Assistant Manager of Ecommerce
Hy-Vee
02.2026 - Current
Aisles Online Manager
Hy-Vee
06.2022 - Current
ASX/Master Flow Control
UPS
10.2016 - 07.2023
Machine Setup Operator
Unilever
01.2016 - 10.2016
Team Lead Repair
Faurecia Automotive
10.2009 - 01.2016
Associate in Arts (A.A.) - Business Management
Vatterott