Summary
Overview
Work History
Education
Skills
Timeline
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Christina Austin

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Eager to learn and expand that knowledge. Enjoys working with others. Craves personal success by being productive and helpful.

*preferred name Marie Newland: working to change it legally due to divorce

Overview

8
8
years of professional experience

Work History

Customer Fulfillment Associate

Amazon.Inc
05.2023 - 01.2024
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues
  • Boosted customer loyalty, fostering positive relationships through exceptional service.

Associate

Deseret Book
08.2022 - 05.2023
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Prioritized helping customers over completing other routine tasks in store
  • Listened to customer needs and desires to identify and recommend optimal products.

Driver

Uber/Lyft
12.2016 - 05.2023
  • Answered, scheduled, and responded to reservation calls at specific times and locations
  • Minimized liability by consistently following road rules when driving
  • Cleaned vehicle regularly to maintain professional appearance
  • Drove safely in various weather and road conditions to avoid accidents
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

CSR

Zions Bancorporation
11.2015 - 12.2016
  • Met customer call guidelines for service levels, handle time and productivity
  • Delivered prompt service to prioritize customer needs
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

West Jordan High School
West Jordan, UT
06.1996

Skills

  • Customer Service
  • Order Fulfillment
  • Self Motivation
  • Multitasking
  • Time Management
  • Adaptability and Flexibility
  • Effective Communication
  • Team player

Timeline

Customer Fulfillment Associate

Amazon.Inc
05.2023 - 01.2024

Associate

Deseret Book
08.2022 - 05.2023

Driver

Uber/Lyft
12.2016 - 05.2023

CSR

Zions Bancorporation
11.2015 - 12.2016

High School Diploma -

West Jordan High School

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Christina Austin