Day Trading
CHRISTINA AUSTIN
Warren
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Clinton Township, MI
03.2026 - Current
- Enter and process patient prescription information with high accuracy
- Communicate with patients to verify medical and insurance information
- Maintain HIPAA compliance and confidentiality
- Coordinate workflow for 100+ prescriptions daily
- Resolve patient concerns and support healthcare staff
- Processed insurance claims through computerized pharmacy system, reducing claim rejections and accelerating reimbursements.
Customer Service Associate / Pharmacy Technician
Walgreens
Kalamazoo, MI
06.2022 - 02.2025
- Supported pharmacy operations and assisted with prescription processing
- Handled transactions and maintained organized work areas
- Provided high-volume customer/patient support
- Verified patient insurance eligibility at intake using pharmacy portal, preventing claim denials at pickup.
- Updated patient profiles and recorded consent changes in store system to maintain HIPAA-compliant records.
Stocking Associate
Walmart
10.2021 - 05.2022
- Maintained organized inventory and ensured product accuracy
- Supported team operations in fast-paced environment
- Rearranged seasonal displays per planogram specifications to improve product visibility during promotions.
Cashier / Fulfillment Expert
Target
12.2018 - 08.2021
- Managed transactions and resolved customer issues
- Processed orders using electronic systems
- Trained seasonal hires on scanning, price checks, and register procedures, shortening cashier onboarding time.
- Processed returns and exchanges through Target POS, reducing refund errors and improving customer satisfaction.
Education
Bachelor of Science -
Western Michigan University
Kalamazoo, MI06-2028
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Data entry efficiency
- Problem-solving
- Risk management
- Strong work ethic
- Customer relationship building
- Conflict resolution techniques
- Multitasking and organization
Certification
Temporary Certification, Certified Pharmacy Technician (CPhT) NOV 2022 – NOV 2024
Interests
Timeline
Pharmacy Technician
Walgreens
03.2026 - Current
Customer Service Associate / Pharmacy Technician
Walgreens
06.2022 - 02.2025
Stocking Associate
Walmart
10.2021 - 05.2022
Cashier / Fulfillment Expert
Target
12.2018 - 08.2021
Bachelor of Science -
Western Michigan University