Lori Workman
Germantown,KY
Summary
Adaptable professional with extensive experience in management, shipping and receiving, and pharmacy operations. Demonstrated leadership as a Subway Manager, overseeing daily operations, hiring, scheduling, and inventory for a high-volume store. Skilled in multi-tasking, customer service, and team development, with a strong commitment to quality and operational efficiency. QUALIFICATIONS AND SKILLS. I have 5 years of customer service and manager experience including making schedules, ordering product, all bank responsibilities, weekly inventory of all product in the store, contacting and making sure all maintenance remains updated at the store. I have daily use of computers and believe in myself as a quick learner on anything that I don't already know and I'm not afraid to learn something I like to have a clean and neat working area to make my work very productive and finished in a timely manner.tI am always on time for work and meaning on time at least 15-20 minutes early.I don't leave work until whatever I'm working on is finished and always available via cell if needed to be asked questionI would like to have an opportunity to work for you and broaden my skills to a whole new levelnew level
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Primary Plus
Augusta, KY
05.2021 - 05.2026
- Filled prescriptions accurately and processed customer transactions, ensuring efficient pharmacy operations
- Organized and put away orders, maintaining inventory accuracy and supporting workflow
- Assisted pharmacists in preparing medication orders and managing inventory levels.
- Operated pharmacy software for prescription tracking and patient record management.
- Provided customer service by answering inquiries regarding medications and health products.
- Maintained cleanliness and organization of pharmacy workspaces and storage areas.
- Trained new staff on operational procedures and safety protocols within the pharmacy environment.
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Monitored stock levels to prevent shortages or overstock situations, enhancing operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Shipping and Receiving
Jewel-Craft Inc
Erlanger, KY
11.2020 - 09.2021
- Opened all incoming packages each morning, ensuring timely processing of shipments
- Boxed and shipped finished products to customers each afternoon, supporting on-time delivery
- Assisted in shipping and receiving activities including documentation and order verification ensuring smooth supply chain operations.
- Strengthened cost reduction efforts, shipping and receiving procedures and inventory controls.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained accurate documentation of all shipping and receiving activities for full compliance with industry regulations.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
Layout picker
Au-Ve-Co
Cold Spring, KY
09.2019 - 04.2020
- Picked finished products for shipment, ensuring accurate and timely order fulfillment
- Maintained accurate inventory records through regular cycle counts.
- Operated picking equipment to efficiently fulfill customer orders.
- Collaborated with team members to optimize order picking processes.
- Implemented improvements to enhance workflow efficiency and accuracy.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
Manager
Subway
Brooksville, KY
10.2018 - 09.2019
- Managed all store operations, including ordering, scheduling, bank deposits, repairs, hiring, and firing
- Returned to lead store after 18 months, improving performance and stabilizing operations
- Supervised daily operations to ensure adherence to quality and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained and mentored team members on best practices in customer service and food safety.
- Implemented staff scheduling techniques to optimize labor costs while maintaining service levels.
- Developed and executed promotional campaigns to enhance customer engagement and drive sales growth.
- Conducted performance evaluations, providing constructive feedback to improve individual and team productivity.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Collaborated with franchise owners to align operational strategies with corporate objectives for sustained growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Production Worker
Bonfiglioli USA
Hebron, KY
03.2017 - 09.2018
- Worked on production line assembling gear boxes, contributing to daily manufacturing targets
- Operated machinery to assemble components efficiently and maintain production schedules.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Collaborated with team members to optimize workflows and enhance productivity on the production line.
- Trained new employees on safety protocols, equipment operation, and assembly processes.
- Maintained clean and organized work areas to promote safety and operational effectiveness.
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Contributed to product innovation by providing feedback on production challenges.
- Played key role in achieving production targets, consistently meeting daily quotas.
Subway working as the manager
Subway LLC
Brooksville, KY
01.2013 - 03.2017
- Oversaw day-to-day store operations, including ordering food, scheduling, deposits, and equipment maintenance
- Demonstrated leadership and multitasking skills, maintaining high operational standards with minimal supervision
- Conducted weekly inventory with accurate counts, supporting cost control and efficient supply management
- Hired and trained high school students, providing first job opportunities and developing new talent
- Led team in daily operations, ensuring adherence to company standards and policies.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Trained and mentored staff on customer service best practices and food safety protocols.
- Implemented promotional strategies to enhance customer engagement and boost sales performance.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Developed training materials to enhance onboarding experience for new hires, improving retention rates.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Collaborated with cross-functional teams to execute marketing initiatives and drive brand loyalty within the community.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High school or equivalent - Basic
Bracken County High School
Brooksville01.1991
Skills
- Prescription processing
- Pharmacy Operations
- Patient privacy Handling
- Prescription Management
- Quality Control
- Patient Interaction
- Reach
- HIPAA compliance
- Pharmacy Software
- Pharmacy Billing
- Transaction Processing
- Order checks
- Inventory Control
- Medication Inventory
- Supply restocking
- Shipping & Receiving
- Order PicWarehouse Experience
- Forkliftnd Packing
- Picker Packer
- Assembly
- Materials Handling
- Operations
- Inventory
- Reach Truck
- Pallet Jack
- RF Scanner
- Data entry
- Scheduling
- Staff development
- Staff Coordination
- Training
- Management
- Operations
- Workflow optimization
- Problem-solving
- Team collaboration
- Team coordination
- Attention to detail
- Prioritization skills
- Customer inquiries
- Reconciliation processes
- Register operations
- Food Safety
- Pharmacy Software
- Billing support
- Data entry
- Attention to detail
- Prioritization and organization
- Cash register operations
- Team coordination
Additional Information
Authorized to work in the US for any employer
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pharmacy Technician
Primary Plus
05.2021 - 05.2026
Shipping and Receiving
Jewel-Craft Inc
11.2020 - 09.2021
Layout picker
Au-Ve-Co
09.2019 - 04.2020
Manager
Subway
10.2018 - 09.2019
Production Worker
Bonfiglioli USA
03.2017 - 09.2018
Subway working as the manager
Subway LLC
01.2013 - 03.2017
High school or equivalent - Basic
Bracken County High School