Christina Wilson
Saint Augustine,FL
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Teacher
Duval County Public School District
09.2019 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Maintained accurate records of up to 56 student's progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
Maitre D'
Maggianos
03.2015 - 12.2019
- Served as leader of FOH team by assigning duties, work stations and responsibilities to up to 30 team members.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Planned placement of large parties to ensure reservations were accommodated in a timely manner and in a way that optimized dining space
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Customer Service Manager
Walmart
01.2014 - 03.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of over 60 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Set up cash registers for daily use by providing the correct amount of cash and opened store. Closed out registers by collecting money in a lock box and transporting it to the cash office before closing the store.
- Audited registers to ensure that the day's receipts add up to the day's money intake
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Bachelor of Arts - Elementary Education
University of North Florida
Jacksonville, FL04.2019
Skills
- Strong time management skills
- Great communicator
- Driven self-starter
- Good leadership qualities
- Flexible and can easily adapt
- Professionalism and Courtesy
Timeline
Teacher
Duval County Public School District
09.2019 - 05.2024
Maitre D'
Maggianos
03.2015 - 12.2019
Customer Service Manager
Walmart
01.2014 - 03.2015
Bachelor of Arts - Elementary Education
University of North Florida
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