CHRISTINA BANKS
Norfolk,VA
Summary
Operations professional with commitment to high standards and strong analytical skills. Known for improving operational efficiency and supporting business goals with data-driven results. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Multiple years of experience working in fast-paced environments, which cultivated quick and effective problem-solving capabilities.
Overview
7
7
years of professional experience
Work History
Operations Analyst for Dominion Energy
Dominion Energy
01.2024 - Current
- Coordinated with field personnel and internal teams to direct switching operations, manage outages, and provide timely restoration of service to customer across the eastern region
- Managed and prioritized multiple competing tasks with merging priorities in a fast-paced environment to ensure timely and effective operations
- Utilized a variety of software and specialized applications to support and optimize distribution processes, including GIS products, TRSi, and ACROS
Escalation Expert
Sunrun
04.2022 - 01.2024
- Skillfully manage and resolve 40-65 complex customer complaints monthly, demonstrating exceptional problem-solving and project management capabilities
- Collaborated cross-functionally with diverse teams (performance, field service, billing, etc.) to streamline the resolution process, enhancing customer satisfaction
- Efficiently processed contract issues and claims, showcasing strong attention to detail and process management skills vital for operational analysis
Service Transfer Case Manager
Sunrun
04.2022 - 04.2023
- Processed of solar transfer agreement transactions, acting as the central liaison among sellers, buyers, real estate agents, and title companies to ensure a completion of transfers by deadlines.
- Demonstrated project management skills by consistently meeting and exceeding departmental quotas for completing transfers, showcasing efficiency in both call productivity and email correspondence
- Introduced and implemented department-wide office hours, enhancing support for complex cases and improving team efficiency and knowledge sharing. This initiative led to more streamlined processes and improved case resolution times
Server & Training Manager
Leone’s
07.2020 - 04.2022
- Championed premier fine dining experiences via timely client engagement, facilitated prompt in-person communications to handle all issues and queries, building a positive brand image to spur repeat business
- Served as a vital growth advocate, leading comprehensive training sessions for over 50 in-house staff, ensuring company-wide alignment with core business objectives
Server Assistant
Lemaire at The Jefferson Hotel
09.2018 - 08.2019
- Nurtured a culture of collaborative success by serving as a liaison for managers, chefs, bartenders and servers; escalating any discrepancies to the proper personnel
Education
Associate of Science - Busine Administration
Tidewater Community College
Norfolk, Virginia, VA05-2026
Associate’s Degree - Communication
Tidewater Community College
Norfolk, VA01.2018
High School - undefined
Nansemond River High School
Suffolk, VA01.2017
Skills
- Cross-functional collaboration
- Process optimization
- Training and development
- Communication skills
Timeline
Operations Analyst for Dominion Energy
Dominion Energy
01.2024 - Current
Escalation Expert
Sunrun
04.2022 - 01.2024
Service Transfer Case Manager
Sunrun
04.2022 - 04.2023
Server & Training Manager
Leone’s
07.2020 - 04.2022
Server Assistant
Lemaire at The Jefferson Hotel
09.2018 - 08.2019
High School - undefined
Nansemond River High School
Associate of Science - Busine Administration
Tidewater Community College
Associate’s Degree - Communication
Tidewater Community College