Jennifer Wallin
Shelton
Summary
Results-driven Billing Analyst experienced in utility billing, financial operations, and account reconciliation. Delivered exceptional customer service and facilitated cross-functional collaboration through strong analytical skills and attention to detail. Focused on improving processes and achieving accuracy in fast-paced environments.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Energy Billing Analyst
Budderfly
Shelton
10.2022 - Current
- Created, reviewed, and validated high-volume utility invoices, ensuring accuracy and timely processing to enhance client satisfaction.
- Investigate billing and payment discrepancies, reconcile accounts, and resolve complex invoice issues.
- Analyze utility tariffs, discount schedules, and billing data to ensure accurate monthly invoicing.
- Partnered with rate specialists and internal departments to maintain accuracy of billing database, supporting streamlined operations.
- Track and obtain missing invoices while maintaining strong vendor and customer relationships.
- Deliver timely customer support and maintain accurate documentation using NetSuite ERP, Excel, and Outlook.
- Supported continuous process improvements, enhancing operational efficiency and strengthening internal controls.
Business Operations Analyst
Subway Headquarters
Milford
07.2021 - 10.2022
- Resolved operational issues for 15,000+ customer accounts, enhancing service reliability.
- Investigated discrepancies, prepared compliance reports, and upheld company standards.
- Investigated discrepancies, prepared reports, and ensured compliance with company standards.
- Collaborated with internal stakeholders to address financial and operational challenges.
Human Resources Assistant
Sacred Heart University
08.2019 - 01.2021
- Facilitated employee onboarding processes, confidential employee records, documentation, and administrative processes.
- Maintained accurate HR records while delivering organized administrative support.
- Assisted in recruiting processes by scheduling interviews and coordinating candidate communications.
- Maintained employee records by ensuring accurate data entry and updating information regularly.
- Supported onboarding processes by preparing orientation materials and conducting new hire sessions.
Education
Bachelor of Science - Business Management
Sacred Heart University
Fairfield, CT 08.2017 - 05.2021
Skills
- Invoice Processing
- Invoice Validation
- Account Reconciliation
- Financial Reporting
- Data Analysis
- Process Improvement
- NetSuite ERP
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- PowerPoint
- Cross-Functional Collaboration
- Client Relations
- Documentation & Record Management
Timeline
Energy Billing Analyst
Budderfly
10.2022 - Current
Business Operations Analyst
Subway Headquarters
07.2021 - 10.2022
Human Resources Assistant
Sacred Heart University
08.2019 - 01.2021
Bachelor of Science - Business Management
Sacred Heart University
08.2017 - 05.2021