Heather Knipp
ANNAPOLIS,MD
Summary
Dynamic Senior Billing Analyst Team Lead at Linq Services with a proven track record in enhancing billing accuracy and efficiency. Expert in advanced Excel and dispute resolution, I successfully implemented process improvements that reduced errors and fostered collaboration across teams, significantly increasing client satisfaction and streamlining financial operations.
Professional billing analyst with strong analytical skills and robust understanding of financial systems and processes. Adept at managing complex billing operations and ensuring accuracy and efficiency. Proven ability to collaborate with teams and adapt to evolving business needs. Known for reliability in delivering results, expertise in data analysis, and proficiency in financial reporting and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Billing Analyst Team Lead
Linq Services
Baltimore, MD
08.2014 - 12.2025
- Analyzed billing discrepancies to ensure accurate invoicing and compliance with financial policies.
- Implemented process improvements that enhanced billing efficiency and reduced errors in monthly statements.
- Collaborated with cross-functional teams to streamline revenue recognition processes and improve reporting accuracy.
- Mentored junior analysts, providing guidance on best practices for billing analysis and resolution of complex issues.
- Developed comprehensive reports utilizing advanced Excel functions to support strategic decision-making in finance operations.
- Led initiatives to automate manual billing processes, resulting in significant time savings for the team.
- Evaluated system enhancements to optimize billing software performance and user experience for stakeholders.
- Established successful relationships with clients, fostering trust and open communication regarding their accounts receivable status.
- Increased billing accuracy by implementing a streamlined invoice review process.
- Maintained up-to-date knowledge of industry standards and best practices for effective application in daily tasks.
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Streamlined communication between billing and customer service departments, fostering a collaborative approach to resolving client inquiries and concerns.
- Mentored junior staff members, providing guidance and support that led to their professional development and growth within the company.
- Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.
- Implemented thorough auditing practices for increased compliance with internal policies and external regulations.
- Enhanced revenue collection rates through diligent follow-ups on outstanding balances.
- Negotiated payment arrangements with customers experiencing financial difficulties while preserving positive relationships and minimizing losses for the company.
- Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
- Implemented process improvements that streamlined communication and reduced response times.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisted in recruitment to build team of top performers.
Corporate Staff Accountant
Integrated Waste Analysts
Columbia MD
11.2013 - 08.2014
- Managed month-end close processes ensuring accurate financial reporting and compliance.
- Streamlined accounts payable workflow by integrating automated invoicing systems.
- Prepared detailed financial statements and variance analyses for management review.
- Led annual budgeting process, collaborating with departmental heads to align financial objectives.
- Analyzed cash flow trends to inform strategic business decisions and optimize liquidity management.
- Developed comprehensive internal controls to mitigate risks and enhance operational efficiency.
- Identified discrepancies in financial records, resolving issues promptly to maintain integrity of financial data.
- Contributed to the development of internal controls, improving overall efficiency and compliance.
- Strengthened financial reporting by preparing accurate monthly journal entries and reconciliations.
- Maintained accuracy in general ledger accounts by performing thorough account analysis and reconciliation.
- Ensured timely completion of month-end close procedures for efficient financial statement preparation.
- Implemented new procedures for properly documenting revenue recognition according to GAAP standards.
- Proactively identified opportunities for cost savings through detailed analysis of expense accounts.
- Developed custom financial reports tailored to specific business needs using advanced Excel functions.
- Assisted in cash management activities, monitoring bank accounts and identifying potential cash flow issues proactively.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Diminished outstanding debts by analyzing accounts for issues.
Junior Accountant
Kathryn Weber CPA & Associates
Annapolis, MD
03.2013 - 11.2013
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Assisted in preparing financial statements and reports for client review.
- Performed bank reconciliations to maintain account accuracy and integrity.
- Implemented improvements in data entry procedures to enhance efficiency.
- Collaborated with team members to streamline tax preparation processes.
- Conducted regular audits of financial documents to ensure compliance with regulations.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into system using Quickbooks.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Supported tax preparation and filing, ensuring compliance with regulations and deadlines.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Identified legal tax savings and recommended ways to improve profits.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Education
Bachelor of Science -
Kaplan University
Davenport, IA11-2013
Skills
- Accounts receivable
- Advanced Excel
- Invoice processing
- Payment processing
- Dispute resolution
- Data management
- Billing systems
- Collections management
- SAP experience
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
- General accounting
- Payment scheduling
- Microsoft office
- Bank statement reconciliation
- Documentation skills
- Deadline oriented
- Reporting skills
- Task prioritization
- Billing and invoicing
- Purchase orders
- Analytical thinking
- Computer literacy
- General ledger entries
- Goal setting
- General ledger management
- Account reconciliation
- Quality control
- Vendor invoice processing
- Billing statement review
- Billing data verification
- Time management abilities
- Collections processing
- Records research
- Microsoft Office Suite
- Administrative support
- Bill payment
- Payment collection
- Financial reporting
- Billing document creation
- Management accounting
- Invoice generation
- Financial documentation
- A/P and A/R expertise
- Bookkeeping
- Financial software
- Credit management
Certification
- Next Gen Leadership Program
- Medical Billing and Coding Essentials Med Cert
- Medical Terminology and the Human Body Fundamentals Med Cert
- Professionalism in Allied Health Med Cert
Timeline
Senior Billing Analyst Team Lead
Linq Services
08.2014 - 12.2025
Corporate Staff Accountant
Integrated Waste Analysts
11.2013 - 08.2014
Junior Accountant
Kathryn Weber CPA & Associates
03.2013 - 11.2013
Bachelor of Science -
Kaplan University