HEATHER KNIPP
ANNAPOLIS,MD
Summary
Results-driven Senior Billing Analyst Team Lead with expertise in billing accuracy and process improvement. Skilled in advanced Excel and dispute resolution, enhancing collaboration and client satisfaction. Proficient in managing complex billing operations and ensuring compliance, with strong analytical capabilities. Background in customer service, excelling in communication and problem-solving to address customer needs and foster positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Billing Analyst Team Lead
Linq Services
Baltimore, USA
08.2014 - 12.2025
- Implemented process improvements that enhanced billing efficiency and reduced errors in monthly statements.
- Analyzed billing discrepancies to ensure accurate invoicing and compliance with financial policies.
- Increased billing accuracy by implementing a streamlined invoice review process.
- Reduced customer disputes by providing clear and concise billing explanations and addressing concerns promptly.
- Led initiatives to automate manual billing processes, resulting in significant time savings for the team.
- Collaborated with cross-functional teams to resolve complex billing issues, enhancing client satisfaction.
- Collaborated with cross-functional teams to streamline revenue recognition processes and improve reporting accuracy.
- Mentored junior analysts on best practices for billing analysis and resolved complex issues to enhance team capabilities.
- Developed comprehensive reports utilizing advanced Excel functions to support strategic decision-making in finance operations.
- Streamlined communication between billing and customer service departments, fostering a collaborative approach to resolving client inquiries and concerns.
- Evaluated system enhancements to optimize billing software performance and user experience for stakeholders.
- Implemented thorough auditing practices for increased compliance with internal policies and external regulations.
Corporate Staff Accountant
Integrated Waste Analysts
Columbia, USA
11.2013 - 08.2014
- Enhanced revenue collection rates through diligent follow-ups on outstanding balances.
- Negotiated payment arrangements with customers experiencing financial difficulties while preserving positive relationships and minimizing losses for the company.
- Reconciled discrepancies between invoicing records and customer statements, ensuring accurate reporting of account balances.
- Processed account payments and responded to inquiries regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Facilitated payment processing via telephone and in person, ensuring accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
- Implemented process improvements that streamlined communication and reduced response times.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Assisted in recruitment to build team of top performers.
- Managed month-end close processes ensuring accurate financial reporting and compliance.
- Streamlined accounts payable workflow by integrating automated invoicing systems.
- Prepared detailed financial statements and variance analyses for management review.
- Led annual budgeting process, collaborating with departmental heads to align financial objectives.
- Analyzed cash flow trends to inform strategic business decisions and optimize liquidity management.
- Developed comprehensive internal controls to mitigate risks and enhance operational efficiency.
- Identified discrepancies in financial records, resolving issues promptly to maintain integrity of financial data.
- Contributed to the development of internal controls, improving overall efficiency and compliance.
- Strengthened financial reporting by preparing accurate monthly journal entries and reconciliations.
- Executed thorough account analysis and reconciliation to maintain accuracy in general ledger accounts.
- Ensured timely completion of month-end close procedures for efficient financial statement preparation.
- Implemented new procedures for properly documenting revenue recognition according to GAAP standards.
Junior Accountant
Kathryn Weber CPA & Associates
Annapolis, USA
03.2013 - 11.2013
- Proactively identified opportunities for cost savings through detailed analysis of expense accounts.
- Developed custom financial reports tailored to specific business needs using advanced Excel functions.
- Assisted in cash management activities, monitoring bank accounts and identifying potential cash flow issues proactively.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Diminished outstanding debts by analyzing accounts for issues.
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Assisted in preparing financial statements and reports for client review.
- Performed bank reconciliations to maintain account accuracy and integrity.
- Implemented improvements in data entry procedures to enhance efficiency.
- Collaborated with team members to streamline tax preparation processes.
- Conducted regular audits of financial documents to ensure compliance with regulations.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Prepared journal entries and entered into system using Quickbooks.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Supported tax preparation and filing, ensuring compliance with regulations and deadlines.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Identified legal tax savings and recommended ways to improve profits.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Education
Bachelor of Science -
Kaplan University
Davenport, IA11-2013
Skills
- Accounts receivable
- Advanced Excel
- Invoice processing
- Payment processing
- Dispute resolution
- Data management
- Billing systems
- Collections management
- SAP experience
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Decision-making
- Adaptability and flexibility
- General accounting
- Payment scheduling
- Microsoft office
- Bank statement reconciliation
- Documentation skills
- Deadline oriented
- Reporting skills
- Task prioritization
- Billing and invoicing
- Purchase orders
- Analytical thinking
- Computer literacy
- General ledger entries
- Goal setting
- General ledger management
- Account reconciliation
- Quality control
- Vendor invoice processing
- Billing statement review
- Billing data verification
- Time management abilities
- Collections processing
- Records research
- Microsoft Office Suite
- Administrative support
- Bill payment
- Payment collection
- Financial reporting
- Billing document creation
- Management accounting
- Invoice generation
- Financial documentation
- A/P and A/R expertise
- Bookkeeping
- Financial software
- Credit management
- Customer relationship management
- Cross-functional collaboration
- Problem solving
- Mentorship and coaching
- De-escalation techniques
- Customer satisfaction measurement
- Tracking complaints
- Courteous demeanor
- Critical thinking
- Relationship building
- Service standard compliance
- Complaint resolution
- Negotiation strategies
- Conflict mediation
- Active listening
- Refund management
- Support case resolution
- Multi-line phone talent
- Customer education
Certification
- Medical Billing and Coding Essentials Med Cert
- Medical Terminology and the Human Body Fundamentals Med Cert
- Professionalism in Allied Health Med Cert
Timeline
Senior Billing Analyst Team Lead
Linq Services
08.2014 - 12.2025
Corporate Staff Accountant
Integrated Waste Analysts
11.2013 - 08.2014
Junior Accountant
Kathryn Weber CPA & Associates
03.2013 - 11.2013
Bachelor of Science -
Kaplan University