Christina Benitez

Overnight Team Lead

Kroger Pick 'N Save

03.2008 - Current

Supervised overnight operations to ensure efficient workflow and adherence to safety protocols.
Trained and mentored new team members on operational procedures and equipment usage.
Managed inventory control processes, ensuring accurate stock levels and product availability.
Implemented strategies for optimizing team performance during peak hours and reduced bottlenecks.
Coordinated communication between departments to facilitate smooth transitions from overnight shifts to day shifts.
Increased overnight productivity by implementing efficient task delegation and team management strategies.
Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Worked as a cashier and self-checkout clerk, ensuring customers had a smooth experience.
Maintained shelf tag accuracy.