Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Associate Banker
JPMorgan Chase
08.2018 - 09.2024
Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Strengthened client relationships through consistent communication and personalized attention to individual needs.
Balanced teller drawers and ATM cash.
Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Brand Representative
Abercrombie & Fitch
07.2013 - 08.2018
Completed floorsets, filled floor, and rang up customers.
Provided excellent customer service, resulting in positive feedback and repeat business.
Enhanced sales performance through effective communication of product features and benefits.
Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
Bartender
Bipolar Lounge
08.2013 - 10.2013
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Head Supervisor
Forever 21
09.2010 - 07.2013
Delivered results-driven solutions that addressed specific business needs while adhering to organizational guidelines and industry best practices.
Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
Conducted thorough evaluations of vendor proposals before making informed decisions on partnerships, ensuring alignment with company objectives and budgetary constraints.
Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
Education
Bachelor of Science - Biology
Hunter College, New York, NY
Associate of Science - Biology
LaGuardia Community College, Long Island City, NY
06-2017
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multitasking Abilities
Critical thinking
Computer skills
Decision-making
Flexible and adaptable
Dependable and responsible
Organizational skills
Calm under pressure
Timeline
Associate Banker - JPMorgan Chase
08.2018 - 09.2024
Bartender - Bipolar Lounge
08.2013 - 10.2013
Brand Representative - Abercrombie & Fitch
07.2013 - 08.2018
Head Supervisor - Forever 21
09.2010 - 07.2013
Hunter College - Bachelor of Science, Biology
LaGuardia Community College - Associate of Science, Biology