Sherrie Johnson
Hampton,GA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations who's bringing 20+ years of expertise. Successful at Analytical problem solving and persuasive communicator with talent for thinking outside box for creative solutions. Proficient in Microsoft Office, Powerpoint and Excel .
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
WELLS FARGO BANK
01.2017 - 01.2024
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Customer Service focus with the experience of handling complex transaction across multiple systems
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Processed deposits, withdrawals and ACH transfers accurately.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Retail Print Client Services Manager Key Carrier
Office Depot Inc
04.2005 - 08.2017
- Proactively acknowledged and engaged every customer in the Print Services area to ensure a positive customer experience. Utilized and understood the Office Depot, Inc. selling program to promote the sale of the best solution as well as additional Print Services solutions & products. Worked to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drove Print Services sales by supporting all related programs, new product that launched, external marketing strategies, and special initiatives.
- The ability to evaluate the size and complexity of orders to determine if a Regional Print Facility should be used, per established guidelines. Completes the Perfect Order form for every non-fax order. Managed high-volume copying/printing and ancillary service production (binding/finishing, etc.).
- Held responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performed opening and closing responsibilities including activation and deactivation of the store’s alarm system, cash handling, daily store balancing, and system processing.
Education
High School Diploma -
Graduate of Lithonia High School
Lithonia, GA05.1999
Skills
- Everyday Business Etiquette
- Strategic Planning and Growth
- Problem Resolution
- Personable and Approachable
- Business Administration
- Friendly, Positive Attitude
- Multi-Line Phone Systems
- Recordkeeping and File Management
- Team Collaboration
- Data Confidentiality
- Work Planning and Prioritization
- Deadline Adherence
- Energetic: Capable of handling multiple task simultaneously and working with little to no supervision in a fast-paced environment
Certification
- Licensed Auto Broker, State of Georgia- 2 Years
- Certified Tax Preparer , Perfectionist Tax Solutions LLC and H&R Block - 4 Years
- State Certified Notary Public of Georgia- 9 Years
Accomplishments
1.) Recognized for engaging in meaningful conversations which lead to Products and Services rendered such as Business Credit, Investments, Loans and Home Equity which led to me becoming a Business Advocate in my branch. Wells Fargo Atlanta, GA 2022
2.) Received Stars Award (1 of 2) within the District. Wells Fargo Atlanta, GA, 2021,
3.) Outstanding Customer Service Award, Providing Exceptional Customer Service throughout All Quarters. Which led our Branch to be #1 in the District Recognized by District Manager. Wells Fargo Atlanta, GA 2019
4.)Promoted from Part time Teller to full time Associate Personal Banker within 1 year. Wells Fargo Atlanta, GA 2017
Qualification Highlights
- Meets or Exceed performance goals.
- Build relationships with team members and partners and work together to best serve customers.
- Resourceful, energetic, competent, multi-task and results-oriented.
- Understand and manage risks and support growth in the business, adhere to policies, procedures and controls and ensure compliance with applicable laws, rules and regulations.
Timeline
Associate Personal Banker
WELLS FARGO BANK
01.2017 - 01.2024
Retail Print Client Services Manager Key Carrier
Office Depot Inc
04.2005 - 08.2017
High School Diploma -
Graduate of Lithonia High School
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