Emily Sellars
Lexington
Summary
I am a hard worker who has spent over 11 years in large asset sales and more recently over the past 3 years in auto insurance investigative claims handling and I am eager to expand my skills. Proven record in efficiently handling complex cases and delivering accurate and timely outcomes. I also like to dedicate my time to community projects, volunteering, and connections.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Licensed Claims Adjuster
Progressive Insurance
Kentucky
03.2023 - Current
- Successful establishing rapport with clients and others through quality customer service and integrity
- Strong analytical utilization skills during investigations assessing details and determination of coverage eligibility
- Ability to adapt to changes actively to ensure accurate progression and completion of files
- Detailed maintenance of documentation for claims processes and outcomes for compliance and audit purposes
- Successful at partnership and collaboration with others at all levels reviewing accuracy as needed on complex matters
- Timely and effective daily communications with customers
- Assistance in support of others while maintaining a cheerful demeanor
- Demonstrated knowledge on product coverage to provide information accurately upon inquiry or explanation
- Kentucky State Licensed Claims Adjuster as of March 2024
Sales Associate
CarMax
Lexington, Kentucky
12.2011 - 05.2023
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customers daily. Communicated information clearly, accurately, and effectively
- Assisted and supported others while maintaining a cheerful and helpful attitude
- Processed credit applications
- Possess effective communication skills and work well with others at all levels
- Demonstrated skill in providing excellent customer service
- Able to adapt with changes and implementations successfully
- Able to keep up and retain product and company knowledge at the highest level
Education
Eastern Kentucky University
Richmond, KYHigh school or equivalent -
Loveland High School
Loveland, OH06-2010
Skills
- Customer service
- Everyday Business Etiquette
- Oral Communication
- Rapport Building
- Team Building
- Problem-solving
- Attention to detail
Certification
- Licensed Claims Adjuster, Kentucky, Since March 2024; Renewed Through March 2028
- Licensed Life and Health Insurance Agent - Since May 2026
Timeline
Licensed Claims Adjuster
Progressive Insurance
03.2023 - Current
Sales Associate
CarMax
12.2011 - 05.2023
Eastern Kentucky University
High school or equivalent -
Loveland High School