Sherrie Johnson
Hampton,GA
Summary
Top-performing professional with substantial experience in banking and finance. Obsessed with establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Knowledgeable with branch operations, all account types, products and services to recommend appropriate banking products and services to best support company and customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Personal Banker
WELLS FARGO BANK
04.2017 - 01.2024
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed approximately 85 incoming calls, emails and faxes per day from customers and team members.
- Customer Service focus with experience of handling complex transaction across multiple systems
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Conducted regular audits of cash handling procedures, minimizing risk for loss exposure.
- Processed deposits, withdrawals and ACH transfers accurately.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Retail Print Client Services Manager Key Carrier
Office Depot Inc
04.2005 - 08.2017
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Education
High School Diploma -
Graduate of Lithonia High School
05.1999
Skills
- Everyday Business Etiquette
- Energetic: Capable of handling multiple task simultaneously and working with little to no supervision in fast-paced environment
- Build Lasting Relationships
- Problem Resolution
- High Integrity
- Positive Attitude, Courteous and Professional
- Banking Policies and Procedures
- Multi-Line Phone Systems
- Team Collaboration
- Data Confidentiality
- Work Planning and Prioritization
- Deadline Adherence
- Customer Obsession
Certification
- Licensed Auto Broker, State of Georgia- 2 Years
- Certified Tax Preparer , Perfectionist Tax Solutions LLC and H&R Block - 4 Years
- State Certified Notary Public of Georgia- 9 Years
Accomplishments
1.) Recognized for engaging in meaningful conversations which leads to Products and Services rendered such as Business Credit, Investments, Loans and Home Equity which led to me becoming a Business Advocate in my branch. Wells Fargo Atlanta, GA 2022
2.) Received Stars Award (1 of 2) within the District. Wells Fargo Atlanta, GA, 2021
3.) Outstanding Customer Service Award, Providing Exceptional Customer Service throughout All Quarters. Which led our Branch to be #1 in the District Recognized by District Manager. Wells Fargo Atlanta, GA 2019
4.) Promoted from Part time Teller to full time Associate Personal Banker within 1 year. Wells Fargo Atlanta, GA 2017
Timeline
Associate Personal Banker
WELLS FARGO BANK
04.2017 - 01.2024
Retail Print Client Services Manager Key Carrier
Office Depot Inc
04.2005 - 08.2017
High School Diploma -
Graduate of Lithonia High School