Thorough voucher examiner who is adept at examining complex travel vouchers and finding irregularities that may otherwise be missed.
Audits large volume of payment requests and accurately processes payments in a timely manner.
Analyze,evaluate and review trip request for accuracy, validity and completeness of data contained in documents.
Respond to requests for status updates.
Interprets policy to resolve complex travel issues.
Applied financial management skills to resolve intricate system errors.
Updated one pagers for travel policy guidelines.
Works within multiples systems to correctly analyze information is correct and resolve complex errors.
Reduced loss ratios through fair and prompt processing of vouchers.
Member Service Representative
Navy Federal Credit Union
Accokeek, MD
12.2017 - 07.2020
Driven professional effective at maximizing customer service opportunities. While exceeding individual performance goals. An organized, proficient, and detail oriented professional with experience in banking and finance.
Customer service focused
Product Knowledge
Conflict resolution
Research Skills
Filed disputes for fraud with debit, checking and savings account.
Event Coordination- Rec Cross Blood Drive, Toys for Tots.
Associate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBIAssociate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBI