Christina Bolinger
Canton,MI
Summary
Accomplished professional with a proven track record at Citibank, NA, enhancing customer satisfaction and streamlining operations for increased efficiency. Skilled in multitasking and team leadership, I have successfully led initiatives that improved productivity margins and fostered strong customer relationships. My expertise in organizational skills and problem-solving abilities has consistently driven positive outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Sales Assistant
Citibank, NA
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Facilitated ordering supplies.
Mortgage Team Lead
Citibank, NA
09.2022 - 03.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Senior Closer
Citibank, NA
12.2021 - 09.2022
- Participated in cross-functional projects to improve overall efficiency within the organization, resulting in higher profitability margins.
- Streamlined workflow for faster turnaround times by implementing efficient organizational systems and processes.
- Maximized revenue opportunities by identifying additional products or services that met clients'' needs during the closing process.
- Conducted regular audits of closed files for quality control purposes, identifying areas for improvement where necessary.
- Managed a high volume of transactions, consistently meeting or exceeding established productivity goals.
- Assisted in training new team members on company policies, procedures, and software applications to ensure consistent performance standards across the department.
- Effectively managed pipeline priorities, ensuring loans were processed according to deadlines while maintaining attention to detail for each transaction.
- Expedited the closing process by effectively coordinating with loan officers, underwriters, and title companies.
- Acted as a mentor to junior staff members, providing guidance on complex deals and assisting them in developing their problem-solving skills.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Mortgage Closer
Citibank, NA
10.2011 - 12.2020
- Resolved issues efficiently during the pre-closing stage, minimizing delays and keeping transactions on schedule.
- Maintained compliance with federal and state regulations, ensuring each mortgage transaction adhered to established guidelines.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Enhanced customer satisfaction with timely and accurate mortgage closings, maintaining a professional demeanor throughout the process.
- Increased accuracy in calculating escrow amounts by implementing improved data entry techniques and double-checking computations.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Balanced funding sheets accurately, verifying that all financial figures were correct before disbursing funds to appropriate parties.
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Maintained checklists of required documentation and open issues affecting closings.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Mortgage Registration Specialist
Citibank, NA
05.2001 - 12.2001
- Managed high-volume workloads while consistently meeting deadlines for registering applications.
- Completed registration application, verifying accurate patient information.
- Established strong relationships with sales, negotiating favorable contracts that maximized value for the organization.
Education
Some College (No Degree) -
Schoolcraft College
Livonia, MIHigh School Diploma -
Crestwood High School
Dearborn Heights, MI06.1998
Skills
- Multitasking
- Team Leadership
- Staff Support
- Goal-Oriented
- Complex Problem-Solving
- Customer Service
- Friendly and Helpful
- Reliable and Responsible
- Team Cooperation
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Computer Proficiency and Microsoft Office
- Multitasking Abilities
- Documentation And Reporting
- Time Management
- Problem-solving abilities
- Reliability
- Team Collaboration
- Adaptability and Flexibility
Timeline
Mortgage Team Lead
Citibank, NA
09.2022 - 03.2024
Senior Closer
Citibank, NA
12.2021 - 09.2022
Mortgage Closer
Citibank, NA
10.2011 - 12.2020
Mortgage Registration Specialist
Citibank, NA
05.2001 - 12.2001
Sales Assistant
Citibank, NA
Some College (No Degree) -
Schoolcraft College
High School Diploma -
Crestwood High School
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