Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Christina Bradford

Greenwich,NY

Summary

Dynamic professional with a proven track record at H&R Block, excelling in office management and customer engagement. Skilled in maintaining confidentiality and delivering exceptional service, I effectively trained staff and improved operational efficiency, ensuring a compliant and welcoming environment. Proficient in organization and strong written communication enhance my ability to drive success.

Overview

7
7
years of professional experience

Work History

Secretary

H&r Block
01.2024 - 04.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Manager on Duty

Fantasea Watercraft
04.2019 - 09.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Breakfast Manager

Main Street Grill
08.2018 - 07.2020
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Serviced guests with food and beverage requirements.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
  • Maintained accurate financial records through diligent

Education

GED -

Averill Park , Averill Park, NY
06-2000
  • Relevant Coursework: building trades

Skills

  • Customer engagement
  • Strong written communication skills
  • Office management
  • Proficient in organization

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7 staff members.
  • Collaborated with team of 2 in the development of tax season.

Certification

  • CAP - Certified Administrative Professional

Timeline

Secretary - H&r Block
01.2024 - 04.2025
Manager on Duty - Fantasea Watercraft
04.2019 - 09.2022
Breakfast Manager - Main Street Grill
08.2018 - 07.2020
Averill Park - GED,

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Christina Bradford