Christina Brown
Pinetop-Lakeside,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Food & Volunteer Service Manage
Summit Healthcare
09.2023 - Current
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Volunteer Manager
Summit Healthcare
09.2020 - 09.2023
- Developed targeted outreach strategies to attract diverse groups of volunteers, fostering inclusive environment.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Supported junior volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Oversaw calendar to manage volunteer and staff schedule and organize shifts for adequate coverage.
- Implemented cost saving measures to reduce operational costs and align with budget.
Patient Support Service
Summit Healthcare
09.2018 - 10.2020
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Medical Biller
Aero Med Claims
11.2014 - 08.2018
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified insurance of patients to determine eligibility.
- Produced and mailed statements to insurance companies and assisted with related requests for information and clarification.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Education
Nursing
Pima Community College
Tucson, AZSkills
- Complex Problem-Solving
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Schedule oversight
- Verbal and written communication
- Customer Service
- EMR Systems
Timeline
Food & Volunteer Service Manage
Summit Healthcare
09.2023 - Current
Volunteer Manager
Summit Healthcare
09.2020 - 09.2023
Patient Support Service
Summit Healthcare
09.2018 - 10.2020
Medical Biller
Aero Med Claims
11.2014 - 08.2018
Nursing
Pima Community College
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