Christina Buelna
Calexico,USA
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Petco
El Centro, CA
10.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
ASSISTANT MANAGER
Marshalls
El centro, CALIFORNIA
11.2018 - 03.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Coordinated employee schedules according to staff availability and processed time-off requests.
MANAGER
Family Dollar
El centro, CA
08.2012 - 11.2018
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Offered constructive feedback to team members, boosting overall job performance.
Skills
Task Delegation
Employee Scheduling
Operations Management
Performance management
Recruitment and hiring
Product and service knowledge
Employee Performance Evaluations
Effective communication
Team motivation
Staff Training and Development
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Manager
Petco
10.2024 - Current
ASSISTANT MANAGER
Marshalls
11.2018 - 03.2024
MANAGER
Family Dollar
08.2012 - 11.2018