Christina Burke
Sierra Vista,AZ
Summary
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase over network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Systems Analyst/Engineer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 16 Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 16 years.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
IT Systems Engineer
Northrop Grumman Mission Systems
08.2000 - 07.2008
- Documented system configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Collaborated with executive team to define business requirements and systems goals.
- Analyzed security logs to determine and alleviate network threats.
- Automated data collection activities to increase productivity.
- Completed software updates and assessed security patches for optimized computer use.
- Optimized networked software and operating systems by applying updates and patches.
- Researched software and systems products to determine purchase recommendations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Created flowcharts, diagrams and other documentation.
- Managed five employees as acting Task Leader on numerous occasions.
Information Assurance
TRW
08.2000 - 07.2008
- Performed risk analyses to identify appropriate security countermeasures.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Monitored use of data files and regulated access to protect secure information.
Customer Service Representative
Cochise Health And Racquet Club
10.1990 - 12.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Conducted Product Inventory.
- Answered telephone calls, took messages, night cash inventory.
- Washed, Dried, and folded gym towels, wiped down gym equipment.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Trained new personnel regarding company operations, policies and services
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for organizational leadership
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Secure Systems Analyst
Wang Global
03.1999 - 11.1999
- Provided client support on system operation and troubleshooting.
- Installed system updates to address vulnerabilities and reduce security issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Configured Firewalls and Routers.
- Performed product evaluations.
- Conducted system analysis and implementation to maintain and improve computer systems
- Offered input for complex documents to support client-ready final versions
Computer Operator I, II, III
Logicon
07.1992 - 11.1999
- Retrieved information and performed data entry using appropriate computer programs.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Assisted personnel in both Mail, Copy, and Supply Room. Sorted and distributed mail. Kept track of office supplies, interacted with UPS in sending and receiving items.
Computer Systems Analyst
Comarco, Inc.
03.1995 - 12.1998
- Assessed current systems and identified ways to add new functionality while boosting processes.
- Performed diagnostics and testing keep systems working as expected.
- Researched latest technologies to add efficiency to organization's existing systems.
- Trained employees on computer systems, providing thorough documentation and other educational materials.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions. Diagnosed, troubleshot and resolved network and system problems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Attended Wide Area Workflow (WAWF) training.
- Created Procedures for Electronic Data Interchange (EDI) testing at Joint Interoperability Test Command
Waitress
Sports Gallery
05.1992 - 03.1993
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Computer Operator
ManTech Advanced Systems
05.1989 - 07.1992
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Reacted calmly during times of highly stressed or emergency situations.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Waitress
Golden Corral Restaurant
02.1986 - 06.1989
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Golden Corral restaurant with social relevancy and intentionality.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Processed orders and sent to kitchen employees for preparation
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Inspected dishes and utensils for cleanliness
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Checked guests' identification before serving alcoholic beverages
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Supported needs of twenty-five- person wait staff who attended to specific needs of countless customers daily for Golden Corral restaurant with social relevancy and intentionality
Customer Sales
The Pant Warehouse
05.1987 - 08.1987
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Sorted and organized inventory and shipments as they arrived.
- Assisted customers with selecting clothing. Hemmed pants at customers request.
- Organized promotional events and interacted with community to increase sales volume
Education
Information Technology
University of Phoenix
Fort Huachuca, AZAssociate of Applied Science - Network Administration
Cochise College
Sierra Vista05.1999
High School Diploma -
Buena High School
Sierra Vista, AZ05.1988
Skills
- Engineering systems testing
- Systems monitoring
- Security Systems
- Proficient with Microsoft Powerpoint and Word
- Developed and modified OCSP Test plan and PKE Master Test Plan
- Organized team birthday celebrations and farewell luncheons, participated in Team Employee Association functions
Certification
- UNIX System Administrator Certification - 1997 - 1998
- Defense Information Systems Agency Level 1 Certification
- Leadership Seminar - 2005
- Technical Writing Course - 2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteer Work
- Dog walking at Nancy J. Brua Animal shelter in Sierra Vista, Arizona
- Prepare, serve, and clean up at the Salvation Army.
Timeline
IT Systems Engineer
Northrop Grumman Mission Systems
08.2000 - 07.2008
Information Assurance
TRW
08.2000 - 07.2008
Secure Systems Analyst
Wang Global
03.1999 - 11.1999
Computer Systems Analyst
Comarco, Inc.
03.1995 - 12.1998
Computer Operator I, II, III
Logicon
07.1992 - 11.1999
Waitress
Sports Gallery
05.1992 - 03.1993
Customer Service Representative
Cochise Health And Racquet Club
10.1990 - 12.1999
Computer Operator
ManTech Advanced Systems
05.1989 - 07.1992
Customer Sales
The Pant Warehouse
05.1987 - 08.1987
Waitress
Golden Corral Restaurant
02.1986 - 06.1989
Information Technology
University of Phoenix
Associate of Applied Science - Network Administration
Cochise College
High School Diploma -
Buena High School
Partylite Independent Consultant
In 2001 I attended a Partylite Candle show and decided to become a Consultant. I met a lot of nice and interesting people, and this helped me get comfortable with speaking in front of new people. I attended monthly team meetings, took training on how to communicate and explained the candle care procedures. I assisted customers in placing their orders, their invitations, explained thoroughly host/hostess gifts, booking gifts, sales information. Delivered product as orders came in. Held host/hostess and guest appreciation nights in the spring and fall each year. Provided guest and host/hostess with a thank you and door prize gift. Entered host/guest orders online, made bank deposits and submitted shows and consultant orders through the Partylite consultant website.
Partylite Independent Consultant
In 2001 I attended a Partylite Candle show and decided to become a Consultant. I met a lot of nice and interesting people, and this helped me get comfortable with speaking in front of new people. I attended monthly team meetings, took training on how to communicate and explained the candle care procedures. I assisted customers in placing their orders, their invitations, explained thoroughly host/hostess gifts, booking gifts, sales information. Delivered product as orders came in. Held host/hostess and guest appreciation nights in the spring and fall each year. Provided guest and host/hostess with a thank you and door prize gift. Entered host/guest orders online, made bank deposits and submitted shows and consultant orders through the Partylite consultant website.
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