Christina Burnham
Mount Pleasant,TX
Summary
Dedicated professional with a proven track record at Family Dollar, excelling in customer service and problem-solving. Recognized for enhancing store operations and training staff, while maintaining attention to detail. Skilled in time management and inventory control, consistently delivering high-quality results and fostering positive customer relationships.
Overview
27
27
years of professional experience
Work History
Custodian
Red RiversSanitors
Mount Pleasant, TX
07.2025 - 10.2025
- Trained new custodial staff on proper cleaning techniques and safety protocols to enhance team performance.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Operated cleaning equipment effectively to perform routine janitorial tasks with efficiency.
- Conducted regular inspections of premises, identifying areas needing attention or repairs promptly.
- Implemented innovative cleaning methods that improved overall facility hygiene and reduced downtime.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Developed schedules for cleaning tasks, optimizing workflow and resource allocation across various areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
Customer Service Representative
BAM Enterprises
Mount Pleasant, Texas
04.2025 - 09.2025
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer complaints effectively, ensuring positive resolutions and satisfaction.
- Utilized CRM systems to document interactions and track service requests.
- Collaborated with team members to improve service processes and enhance efficiency.
- Maintained product knowledge to assist customers in making informed decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Store Manager
Family Dollar
Harleton, TX
04.2016 - 10.2019
- Assisted in daily store operations, ensuring efficient service and customer satisfaction.
- Managed inventory restocking and organized product displays to enhance sales visibility.
- Trained new employees on store policies, procedures, and customer service standards.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Monitored cash handling processes to ensure accuracy and compliance with company protocols.
- Developed promotional displays that increased customer engagement and drove sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Head Server
Ed's Place
Hawkins, TX
01.2009 - 06.2015
- Supervised dining room operations, ensuring optimal guest experiences and service efficiency.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and address special requests.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat patronage.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Supervised server staff and simultaneously served personal section of tables.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
House Cleaner
Dust N Things
Gilmer, TX
12.2012 - 12.2014
- Executed comprehensive cleaning protocols, ensuring high standards of sanitation and hygiene.
- Trained new staff on efficient cleaning techniques and safety procedures.
- Developed customized cleaning plans based on client preferences and needs.
- Maintained inventory of cleaning supplies, optimizing usage and reducing waste.
- Implemented time management strategies, improving overall service delivery efficiency.
- Collaborated with clients to receive feedback, enhancing service quality and client relationships.
- Adapted to varying environments and schedules, consistently meeting diverse client demands.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Polished fixtures to achieve professional shine and appearance.
Dietary Aide
Wood County Hospital
Quitman, TX
04.1999 - 11.2002
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer complaints effectively, ensuring positive resolutions and satisfaction.
- Utilized CRM systems to document interactions and track service requests.
- Collaborated with team members to improve service processes and enhance efficiency.
- Maintained product knowledge to assist customers in making informed decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - General Studies
Tyler Junior College
Troup, TXSkills
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
Timeline
Custodian
Red RiversSanitors
07.2025 - 10.2025
Customer Service Representative
BAM Enterprises
04.2025 - 09.2025
Assistant Store Manager
Family Dollar
04.2016 - 10.2019
House Cleaner
Dust N Things
12.2012 - 12.2014
Head Server
Ed's Place
01.2009 - 06.2015
Dietary Aide
Wood County Hospital
04.1999 - 11.2002
No Degree - General Studies
Tyler Junior College