CHRISTINA BURROUGHS
Palm Bay,Fl
Summary
Experience in a multi physician family medical practice and additional healthcare experience as a Patient care coordinator,,Cardiac tech and Phlebotomist. Also known for dedication and providing premium patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Advocate II
Centene
06.2023 - Current
- Assist members with benefit information, health risk assessments, insurance verification, entering data into members profiles, scheduling medical appointments for members, assisting providers with claims status and questions, maintaining quality assurance, following HIPAA guidelines and compliance.
Healthcare Coordinator
Clarios
10.2021 - 04.2022
- Managed health records for employees, performed lead level blood draws and testing, tracking lead levels for 300 employees monthly, with excel. Also performed basic medical attention for burns, cuts and other injuries. Also help employees locate other medical professionals for additional care. Work with customer service to resolve any issues that the clients may have.. verify with providers that diagnosis codes are correct for billing purposes.
Cardiac tech
Bay health Medical Group
10.2019 - 06.2021
- Patient in-take, vitals, EKG’S, medical history, medication reconciliation, medication refill requests. Assisting provider with dressing changes on procedures working in the front desk to check in patients and check out patients as well as schedule medical appointments for other providers.
Phlebotomist
Quest Diagnostics
07.2019 - 10.2020
- Phlebotomist for a full-service medical facility. Patient from the practice as well as outside practices. Perform intravenous blood draws, as well as drug testing and other lab functions, maintain lab logs, order supplies, requires computer skills, as well as communication skills with the client and with the patients. Also took the role of customer service for patients who had billing questions. Also serve providers with questions in reference to testing and testing requirements.
Phlebotomist
Laboratory Corporation of America
07.2015 - 07.2019
- Perform all phlebotomy functions of the office, intravenous blood draws and other sample collections, from all ages at the physician’s request, working with customer service for any changes and add-ons, maintain daily logs and reports, maintain and order supplies, In addition to excellent patient care and specimen processing, training new and seasoned employees on techniques and the office flow, communicating questions and information between lab and the account. Maintaining quality collections and accurate patient information work with customer service to resolve issues with testing also help patients with billing issues.
MSO/ MEDICAL ASSISTANT
Anne Arundel Medical Ctr.
02.2013 - 12.2014
- Experienced in specialist offices, primary care, Ob gyn, Women’s Health etc. Check in check out, EMR, Vitals, office visit notes, scheduling diagnostic testing and medical care procedures, verification of insurances, medication verification, medical records requests, medication refill requests etc...
Phlebotomist
Bio- Reference Laboratories
12.2011 - 08.2013
- Perform all phlebotomy functions of the office, intravenous blood draws and other sample collections, from all ages at the physician’s request, working with customer service for any changes and add-ons, maintain daily logs and reports, maintain and order supplies, In addition to excellent patient care and specimen processing, training new and seasoned employees on techniques and the office flow, communicating questions and information between lab and the account. Maintaining quality collections and accurate patient information.
Education
BA - Allied Health Science
South University
Phlebotomy Tech - Certified in First Aid & CPR, Medical Assistant (MA)
Harris School of Business
09.2009
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Wor-wic Community college
08.2008
Skills
- Take vital signs
- Perform all phlebotomy functions and preparation of specimens for testing
- Utilize laboratory techniques to perform routine test
- Expert use of computer functions such as EMR, patient data input and billing, including excel spreadsheets, office pro, charting, etc
- Manage patients' files, charts, and medical records
- Answer incoming patient and physician referral calls and scheduling appointments
- Prepare treatment and examining rooms
- Knowledge of medical terminology
- Knowledge of the proper application of aseptic techniques
- Maintain and ordering supplies
- Record patient’s blood pressure, pulse and weight
- Phone and chart medications ordered by the physicians
- Assist in making follow-up appointments and consultation appointments with other specialists for patients
- Adhere to established clinic/office policy and procedure directives Training and technique instruction of other associates on blood draws and office procedures
- Acting as a liaison between patients and customer service
Certification
- National Safety Council First Aid
- America Heart Association CPR certified
- OSHA and HIPAA Compliant
Timeline
Customer Service Advocate II
Centene
06.2023 - Current
Healthcare Coordinator
Clarios
10.2021 - 04.2022
Cardiac tech
Bay health Medical Group
10.2019 - 06.2021
Phlebotomist
Quest Diagnostics
07.2019 - 10.2020
Phlebotomist
Laboratory Corporation of America
07.2015 - 07.2019
MSO/ MEDICAL ASSISTANT
Anne Arundel Medical Ctr.
02.2013 - 12.2014
Phlebotomist
Bio- Reference Laboratories
12.2011 - 08.2013
Phlebotomy Tech - Certified in First Aid & CPR, Medical Assistant (MA)
Harris School of Business
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Wor-wic Community college
BA - Allied Health Science
South University