Christina Burroughs
Longview,Texas
Summary
Detail-oriented and customer-focused professional with 5+ years of experience in retail. Strong background in inventory control, loss prevention, customer service. Recognized for problem-solving abilities, operational efficiency, and maintaining high standards of organization and security
Overview
5
5
years of professional experience
Work History
Team Member (Customer Service R
Academy Sports + Outdoors
08.2021 - Current
- Excellent customer service orientation.
- Ability to connect and engage with customers
- Effective problem-solving and communication with customers and team members.
- Ability to execute multiple tasks with superior organizational skills and detail orientation.
- Read, interpret, and follow documents such as safety rules, operation and maintenance instructions, plan-o-grams, and procedure manuals.
- Proficiently use basic mathematical computations and apply common sense understanding to carry out instructions in written, oral, or diagram form.
- Working knowledge of inventory software and order processing systems.
- Proficiently use equipment such as basic hand tools, receiving and cleaning equipment.
- Provide prompt, friendly customer service to all team members and customers.
- Strong situational awareness and observation skills
- I began my career at Academy in the shoe department in 2021. I then transitioned to working inventory control within 1 year of being with the company. I’m the key contributor on both the operations and loss prevention teams in minimizing shrink through visibility of high theft categories and better inventory controls. I also monitor and accurately report adjustments and discrepancies to the store technology to ensure the company’s security standards are maintained. Some of my other duties include fulfillment of responsibility for all picking, packing, and shipping functions within the store to deliver an efficient and exciting experience for customers.
Education
Completed Some College - undefined
Panola College
High School Diploma - undefined
Carthage High School
01.2019
Skills
Customer service
Equipment operation
Order Fulfillment
Shipping and Receiving
Managing Inventory
Computer Literacy
Packaging
Data Entry
Self Motivated
Problem Solving
Fast Learner
Effective Communication
Time management
Organization
Flexible
Timeline
Team Member (Customer Service R
Academy Sports + Outdoors
08.2021 - Current
Completed Some College - undefined
Panola College
High School Diploma - undefined
Carthage High School