Christina Butler

Cocoa

Summary

Efficient Ophthalmic Medical Technician known for high productivity and ability to complete tasks smoothly. Specialize in patient education, diagnostic testing, and medical record management. Excel in communication, empathy, and teamwork, ensuring optimal support for both patients and healthcare teams.

Overview

years of professional experience

2013

years of post-secondary education

Work History

Ophthalmic Medical Technician

Brevard Vision Care

Melbourne

03.2021 - Current

Conducted comprehensive patient vision assessments and optical tests.
Assisted ophthalmologists during examinations using specialized equipment.
Managed patient records and ensured data accuracy in electronic systems.
Educated patients on eye health, contact lens use, and post-operative care.
Coordinated scheduling for patient appointments and follow-up visits efficiently.
Facilitated communication between patients and medical staff for seamless care delivery.
Communicated effectively with other healthcare professionals regarding patient care needs.
Maintained accurate patient records in accordance with HIPAA regulations.
Documented patient histories, test results and treatment plans in electronic health records system.

Lead Medical Receptionist

Dr. Markle and Associate

Melbourne

08.2018 - 08.2020

Managed patient scheduling and appointment confirmations efficiently and accurately.
Coordinated patient check-in and check-out procedures to ensure smooth operations.
Handled patient inquiries and resolved issues with professionalism and empathy.
Maintained organized medical records and ensured compliance with privacy regulations.
Assisted in insurance verification processes to facilitate patient billing procedures.
Trained new reception staff on office policies and software systems effectively.
Gathered, transcribed, and typed medical information into charts.
Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
Prepared documentation for insurance claims submission following established guidelines.
Supported front desk staff with check out procedures including collecting copays, verifying insurance benefits and making financial arrangements as necessary.
Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
Answered multi-line phone system and directed callers to requested personnel and departments.
Interviewed patients to complete case histories and intake forms.

Education

Rockledge High School

Rockledge, FL

Some College (No Degree) -

University of Phoenix

Tempe, AZ

08.2024 - 08.2028

Skills

Optical testing
HIPAA compliance
Insurance verification

Electronic health records
Electronic health records management

Timeline