Christina Byrd
Gardena,CA
Summary
Accomplished Sales Leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales Support Coordinator
BELLA+CANVAS
03.2024 - Current
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Developed strong relationships with clients through consistent communication and personalized service.
- Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
Sales and Service Team Leader
BELLA+CANVAS
02.2023 - 03.2024
- Drove team revenue totals by bringing in top sales numbers.
- Established a culture of accountability within the team that resulted in increased ownership over individual tasks and collective objectives alike.
- Optimized daily workflows to drive increased productivity among team members.
- Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
- Developed high-performing sales team by providing ongoing training, feedback, and support.
Direct Support Professional
Golden Life Supported Living Agency
11.2019 - 02.2023
- Provide supported living services for adults with learning disabilities and challenging behaviors such as cooking meals, assisting with grooming and hygiene, scheduling doctors' appointments, housekeeping and ensuring clients safety
- Organized and participated in activities to develop independence skills and meaningful relationships
- Documented delivery of quality care in client's clinical record
- Identified changes in client status or needs and communicated to supervisor
- Scheduled doctors' appointments for clients and provided transportation if needed.
Project Advisor
Tesla
01.2016 - 01.2019
- Managed new and existing vehicle and solar customers' accounts ushering projects from order to installation and system activation while developing and maintaining positive cross functional relationships with internal teams to ensure a timely installation and an incredible customer experience ongoing success of team goals
- Monitored customer feedback regularly and provided solutions as needed based on customer needs
- Identified opportunities for cost savings through process optimization initiatives.
Assistant Store Manager
Steve Madden Ltd
05.2013 - 01.2016
- Developed and implemented successful store merchandising strategies to maximize sales and customer satisfaction
- Utilized strong problem-solving skills when faced with challenging situations while on the job
- Established key performance indicators for tracking employee productivity and profitability.
Education
Santa Monica College
Santa Monica, CA 09.2004 - 05.2006
Los Angeles Trade Technical College
Los Angeles, CA 01.2010 - 05.2012
Skills
- Solving Customer Concerns
- Consultative Selling Techniques
- Effective Customer Communication
- Customer Service and Assistance
- Sales Management
- Microsoft Office
- Daily Logs
- Contact Follow-Up
- Sales and Marketing
- Team Management
Timeline
Sales Support Coordinator
BELLA+CANVAS
03.2024 - Current
Sales and Service Team Leader
BELLA+CANVAS
02.2023 - 03.2024
Direct Support Professional
Golden Life Supported Living Agency
11.2019 - 02.2023
Project Advisor
Tesla
01.2016 - 01.2019
Assistant Store Manager
Steve Madden Ltd
05.2013 - 01.2016
Los Angeles Trade Technical College
01.2010 - 05.2012
Santa Monica College
09.2004 - 05.2006
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