Christina Caceres
Canton,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Northside Hospital Forsyth
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Pharmacy Technician
Walgreen's Pharmacy
10.2017 - 08.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Education
Diploma - Practical Nursing
Chattahoochee Technical College
Marietta, GA05-2028
Bachelor of Arts - Business Management
Broward College
Fort Lauderdale, FL05-2012
Skills
- Medication dispensing
- Prescription filling
- Drug safety
- Answering customer questions
- Insurance verification
- Insurance billing
- Interpreting orders
- Drug inventory management
- Pharmacy law compliance
- Pharmaceutical calculations
- FDA drug safety guidelines
- Processing payments
- Interpreting and processing medication orders
- HIPAA
- Supply restocking
- Problem-solving skills
- Medication labels
- Confidentiality and HIPAA
- Receiving incoming supplies
- Order verification
- Updating medication histories
- Labeling accuracy
- Pharmacy ethics
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pharmacy Technician
Northside Hospital Forsyth
08.2022 - Current
Pharmacy Technician
Walgreen's Pharmacy
10.2017 - 08.2022
Diploma - Practical Nursing
Chattahoochee Technical College
Bachelor of Arts - Business Management
Broward College
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