Christina Caddell
Tucson,AZ
Summary
Versatile and results-driven professional with a proven track record at Fry's Food And Drug, enhancing customer satisfaction and streamlining operations. Expert in POS systems and adept at fostering team efficiency. Achieved significant improvements in service speed and complaint resolution, demonstrating exceptional problem-solving skills and operational oversight.
Overview
12
12
years of professional experience
Work History
Assistant Front End Manager
Fry's Food And Drug
Tucson, AZ
01.2022 - Current
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
Head Cashier
Lowes Home Improvment
Tucson, AZ
01.2014 - 12.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Owner
Le Boutique Erotica
Tucson, AZ
01.2013 - 12.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
CSR
Circle K
Tucson, AZ
03.2020 - 12.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
Mayer Highschool
Tucson, AZSkills
- POS systems proficiency
- Cash handling expertise
- Fraud prevention
- Store operations oversight
- Credit returns processing
- Problem-solving skills
- Cash counting
- Training and mentoring
- Complaint resolution
- Operations
- Systems and software expertise
- Merchandising
Timeline
Assistant Front End Manager
Fry's Food And Drug
01.2022 - Current
CSR
Circle K
03.2020 - 12.2020
Head Cashier
Lowes Home Improvment
01.2014 - 12.2021
Owner
Le Boutique Erotica
01.2013 - 12.2021
Mayer Highschool