Christina Caldwell, LPN
WEST POINT,GA
Summary
Dynamic administrative professional prepared to excel in guiding organizational administration and operational efficiency. Adept at enhancing patient outcomes through strategic initiatives and effective team leadership. Recognized for results-oriented approach and strong focus on team collaboration. Expert in eClinicalWorks and compliance, with a proven track record in optimizing workflows and driving quality assurance programs. Strong communicator committed to fostering high-quality, patient-centered care. Known for adapting to changing needs and ensuring effective communication and problem solving.
Overview
15
15
years of professional experience
Work History
Administrative Director of Clinical Operations
Horizons Diagnostics
02.2022 - 07.2025
- Overseeing clinical and administrative functions for mid-sized, multi-provider primary care and surgical practice.
- Skilled in streamlining workflows, enhancing care coordination, and implementing evidence-based protocols to improve patient outcomes and operational efficiency.
- Demonstrated success in managing cross-functional teams, optimizing EMR utilization, and ensuring compliance with regulatory standards.
- Expert in physician engagement, staff development, and performance metrics to support high-quality, patient-centered care to include accreditation with the NCQA Patient Centered Medical Home and IAC Vascular Site.
- Proven ability to lead strategic initiatives that drive growth, patient satisfaction, and sustainable practice operations in dynamic healthcare environments.
- Implementation and oversight of robust remote patient monitoring, chronic care management, and transitional care management programs to enhance patient care within the primary care practice.
Director of Clinical Compliance and Quality
Horizons Diagnostics
12.2018 - 02.2022
- Oversees I.T to ensure monitoring of eClinicalWorks electronic health record system (eCw) including upgrade scheduling and oversite, attending EMR conferences.
- Providing clinical education services for 20 provider primary care practice to include clinical training for staff, training on proper techniques for nursing care and standards, development and implementation of proper documentation and utilization of eClinicalWorks electronic records system, troubleshooting EMR deficiencies and problems.
- Practice Performance Management to include working closely with CEO to ensure compliance with multiple recognition and incentive programs (Meaningful Use, MIPS, NCQA, and PCMH), continuation of Chronic Care Management (CCM) program.
- Oversite of Quality Assurance Managers and Team Lead Program to ensure continued training and compliance throughout the sites, corporate training, to include eClinicalWorks (as it relates to the physicians and clinical staff to ensure thorough and accurate documentation & coding in the medical record), CPR, Opioid Management Program, and other related training required by OSHA
Practice Director
Horizons Diagnostics
07.2015 - 12.2018
- Providing practice management for multi-physician practice to include general surgery practice;
- Oversight of day to day clinic operations, staffing, payroll, monitoring of eClinicalWorks electronic health record system including upgrade scheduling and oversite, attending EMR conferences, and providing clinical education services for 20 provider primary care practice to include clinical training for staff, training on proper techniques for nursing care and standards, development and implementation of proper documentation and utilization of eClinicalWorks electronic records system, troubleshooting EMR deficiencies and problems.
- Working closely with CEO to ensure compliance with multiple recognition and incentive programs (Meaningful Use, MIPS, NCQA, and PCMH).
Clinical Educator
Horizons Diagnostics
02.2014 - 06.2015
- Providing clinical education services for 20 provider primary care practice to include clinical training for new hires and current staff to ensure use of proper techniques for nursing care and standards.
- Development and implementation of proper documentation and utilization of eClinicalWorks electronic records system, troubleshooting EMR deficiencies and problems.
- Working closely with Administration to ensure compliance with multiple recognition and incentive programs (Meaningful Use, MIPS, NCQA, and PCMH).
LPN
Horizons Diagnostics
02.2013 - 02.2014
- Administrative services to Dr. Allen Whitten, to include schedule maintenance, ordering and scheduling diagnostic imaging, and managing outgoing physician referrals.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
LPN Perioperative Services
Hughston Surgical Center
09.2011 - 02.2013
- Providing nursing services to the pre-operative and post-operative orthopedic patient to include pre-anesthesia assessment, medication reconciliation, initiating intravenous lines, and medication administration.
- Preparing post-anesthesia patient for discharge to home, scheduling follow-up appointments, patient education.
- Quality control assurance to include narcotic medication counts and restocking of medication carts, maintaining crash cart and associated materials and machinery, assisting with surgical site infections logs.
LPN/Practice Assistant/Team Lead
Hughston Clinic
05.2010 - 09.2010
- Customer Service to include scheduling appointments, check-in and check-out of patients to both physician visits and physical therapy, maintaining office (ordering supplies).
- Billing patient insurance for physician visits and physical therapy through Athenahealth electronic medical records system.
- Assisting with nursing duties as needed (removing staples, sutures, dressing changes, casting, etc.).
Education
Practical Nursing Diploma - Practical Nursing
West Georgia Technical College
La Grange, GA05-2005
Skills
- Public speaking skills
- Document management
- Excellent communication
- Presentation skills
- EHR Administrator and superuser of eClinicalWorks
- Problem-solving
- Proficient in multiple EHR platforms
Timeline
Administrative Director of Clinical Operations
Horizons Diagnostics
02.2022 - 07.2025
Director of Clinical Compliance and Quality
Horizons Diagnostics
12.2018 - 02.2022
Practice Director
Horizons Diagnostics
07.2015 - 12.2018
Clinical Educator
Horizons Diagnostics
02.2014 - 06.2015
LPN
Horizons Diagnostics
02.2013 - 02.2014
LPN Perioperative Services
Hughston Surgical Center
09.2011 - 02.2013
LPN/Practice Assistant/Team Lead
Hughston Clinic
05.2010 - 09.2010
Practical Nursing Diploma - Practical Nursing
West Georgia Technical College
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