CHRISTINA CAMPBELL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
PERSONNEL PAYROLL OPERATIONS BUREAU MANAGER
THE STATE OF CA CONTROLLERS' OFFICE
03.2021 - Current
- Plan, organize, supervise, and direct the activities of statewide civil service payroll teams and customer contact center to ensure conformance with departmental goals, objectives, and policies and achieve ongoing operational/service requirements and commitments
- Ensure timely employee payments, compliance with regulations, and efficient operations while collaborating with the statewide HR teams
- Supervise and direct the work of approximately 30 subordinate staff members who have responsibility for multiple statewide programs
- Select, train, develop, and evaluate the performance of staff and take appropriate action
- Ensure processing of all related personnel and payroll transactions within parameters set forth in Federal and State laws, control agency mandates, and executive orders
- Analyze payroll data and present innovative ideas and information effectively
- Lead Subject Matter Expert on the development and implementation of the State's new electronic document processing portal, known as Connect HR
- Hold a monthly meeting for all HR directors and managers totaling approximately 200 attendees to disseminate new policies and clarify HR questions
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined and monitored payroll programs to alleviate overdue compliance activities and develop processes and procedures to ensure best practices are followed
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
COMPENSATION MANAGER
DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
07.2019 - 03.2021
- Supervise and manage compensation and benefits staff
- Managed day-to-day personnel and payroll transactions for 7,200 employees
- Oversaw the medical leave of absence team related to non-industrial and industrial leaves (workers' compensation), ensuring safe return-to-work conditions
- Conduct HR portion of new employee orientation
- Manage and administer employee benefits programs, such as health insurance, retirement plans, and other benefits
- Address employee concerns related to compensation and benefits
- Developed and made recommendations on existing departmental policies and memos
- Ensure compliance with federal, state, and local compensation laws and regulations
- Assessed, monitored, and optimized performance and workflow
- Developed training material and implemented process improvements to streamline operations
- Fostered team morale and engagement
- Oversee the development of interview questions and conducted hiring interviews
- Cultivated interpersonal skills by building positive relationships with others
PERSONNEL PROGRAM ANALYST
CALIFORNIA DEPARTMENT OF HUMAN RESOURCES
11.2017 - 07.2019
- Collect and analyze data related to plan affordability, coverage offers, employee acceptance, and declination for ACA reporting for over 245,000 individuals
- Communicate ACA compliance requirements to employees and relevant stakeholders
- Designs and conducts training on ACA-related topics to ensure understanding and adherence to regulations
- Monitor employee eligibility and offer coverage accordingly, ensuring timely offers to those who meet full-time requirements
- Ensure all state departments are in compliance with ACA requirements
- Provide ongoing monitoring on IRS guidelines and ACA deadlines to avoid penalties
- Reviewed program implementation plans to assess risk and feasibility
- Organized and detail-oriented with a strong work ethic
STAFF SERVICE ANALYST
CALIFORNIA DEPARTMENT OF HUMAN RESOURCES
12.2016 - 10.2017
- I created a platform enabling human resources representatives to update dental and vision benefits eligibility quickly. This system is designed to re-verify the eligibility of spouses, domestic partners, children, stepchildren, and children of domestic partners (collectively referred to as family members) for their continued enrollment in dental and premier vision benefits. Government Code Section 19815.9 mandates the re-verification of eligibility for these family members, while Government Code Section 22959 authorizes extending this review to family members enrolled in dental benefits
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction and focused on fostering positive interactions and creating a collaborative environment.
- Assist in the development and implementation of personnel policies and business strategies related to State Benefit Administration
- Continuously monitor errors reported through the discrepancy error reports
- Serve as a subject matter expert on benefit programs by independently addressing questions, appeals, and training needs from the department
- Update active state employee handbooks to ensure compliance with 21 bargaining union contracts
- Act as a subject matter expert on the rules and regulations governing the State of CA benefits
- Actively participates in work group meetings with personnel offices, departmental officials, State labor relations officers, State Controllers office and California Public employees retirement system
- Develop and administer statewide departmental training on the dental benefit program to over 900 human resource representatives
- Established positive relationships with customers and other staff members
- Answered constant customer calls with minimal wait times
STAFF SERVICES ANALYST (HR LIAISON)
The California State Controllers Office
09.2008 - 11.2016
- Organizes and maintains all recruiting support activities for the Information Services Division
- As a liaison with the HR office, prepare benefit documents, assist with retirement packages, complete required new hire paperwork
- Reviews job vacancy documentation, creates job postings, and tracks job vacancies on the eternal team website, as well as external job boards and publications
- Initiates, tracks, and follows through with administrative aspects of the identification and selection process of applicants, including communicating with applicants and working with appropriate subject matter experts for background checks, visa requirements, and security clearances
- Serves as a resource for answering questions pertaining to policies and procedures and performs various administrative duties and special projects that supports the HR function
- Develop duty statements and creates justifications for position classification changes and promotions
- Responsible for division timekeeping
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Liaised with management and other departments to maintain smooth operations.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Collected, arranged, and input information into database system.
PERSONNEL SPECIALIST (HR GENERALIST)
The State of California
09.2008 - 11.2016
- Responsible for processing personnel transactions (i.e., Appointments, separations, retirements, salary changes and correcting/updating employment history)
- Analyze and interrupt benefit documents including, but not limited to, health, dental, vision, COBEN, Flex Elect, to request enroll, change or cancel employee benefits, in accordance with control agency guidelines
- Conduct salary determinations for all hires
- Responsible to ensure all MOU guidelines are applied to employee's salary of wages, and posting of leave benefits
- Provide new employee orientation
- Utilizing laws rules and regulations related to employment with the State rules and regulations
- Research and communicate to resolve employee issues
- Created and conducted employee seminar to further educate staff and managers on state benefits
- Monitor and maintain routine and complex State Disability and Non-Industrial insurance claims
- Subject matter expert of FMLA, CFRA, State Disability Insurance, workers compensation claims, paid family leave, non-industrial leave, non-medical leave of absences
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
Education
Bachelor of Arts - Sociology
Walter State Community College
Greeneville, TN05-2026
Associate of Arts - Business: Human Resources Management
COSUMNES RIVER COLLEGE
Sacramento, CA2025
Skills
- Recruiting and interviewing
- Employee onboarding
- Expectation setting
- Documentation and reporting
- Conflict resolution
- Work prioritization
- Staff training and development
- Policy and procedure development and implementation
- Employee benefits laws
- New employee enrollment
- Human resources management
- FMLA comprehension
- Benefits explanation
Timeline
PERSONNEL PAYROLL OPERATIONS BUREAU MANAGER
THE STATE OF CA CONTROLLERS' OFFICE
03.2021 - Current
COMPENSATION MANAGER
DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
07.2019 - 03.2021
PERSONNEL PROGRAM ANALYST
CALIFORNIA DEPARTMENT OF HUMAN RESOURCES
11.2017 - 07.2019
STAFF SERVICE ANALYST
CALIFORNIA DEPARTMENT OF HUMAN RESOURCES
12.2016 - 10.2017
STAFF SERVICES ANALYST (HR LIAISON)
The California State Controllers Office
09.2008 - 11.2016
PERSONNEL SPECIALIST (HR GENERALIST)
The State of California
09.2008 - 11.2016
Bachelor of Arts - Sociology
Walter State Community College
Associate of Arts - Business: Human Resources Management
COSUMNES RIVER COLLEGE
Similar Profiles
Lori SummersLori Summers
Fiscal Manager at Office of the District Attorney Office, Tulare CAFiscal Manager at Office of the District Attorney Office, Tulare CA
MARIE GISELLE DE LEONMARIE GISELLE DE LEON
Senior FC Design Advisor at FO ControllersSenior FC Design Advisor at FO Controllers
Gopichand MaddiGopichand Maddi
Senior .Net Full Stack Developer at State of CASenior .Net Full Stack Developer at State of CA