Christina Carlson
Prescott,AZ
Summary
Resourceful individual and skilled team player bringing strong background in a variety of environments. Gathers accurate, reliable data by correctly setting up equipment and skilled processing. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer and people skills. Well-organized and knowledgeable, stays calm under pressure and quickly resolves customer complaints. Offering a multitude of skills, including order management and team collaboration.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Front End Team Lead
Wal-Mart Supercenter
08.2023 - Current
- Retail operations, compliance training, effective communications, customer service, leadership, inventory managment
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Wal-Mart Supercenter
08.2023 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Assist customers in money services; sending and receiving of money through transfer services.
- Cashier
- Substitute for Team Lead; running floor: issue money advances, schedule breaks, open/close registers, resolve customer issues
Science Teacher
Burlington Community School District
07.2022 - 06.2023
- Adapted teaching approaches to meet needs of individual students of differing skill levels.
- Planned and delivered science program encompassing demonstrations, lectures, discussion opportunities and student experiments.
- Instructed students in proper use, care and handling of chemicals, equipment and specimens for the purpose of scientific study.
- Adjusted curricula to work in remote learning environments, designing experimental and practical lessons with limited resources.
- Promoted parent / student collaboration in classroom
Adult Education Instructor
Southeastern Community College
08.2017 - 07.2022
- Worked at Iowa State Penitentiary instructing inmates on the Hi-SET program
- All administration of running a school including: enrollment/drop of students, academic data, student information, update program information progress
- Instructed in Reading, Writing, Social Studies, Science and Math and worked with students to increase comprehension and intellectual curiosity
- Crafted tests and quizzes to determine student progress and challenges.
- Moderated classroom discussions to encourage respectful and growth-minded discourse.
- Implemented diverse instructional tools and technology advancements to suit varied learning modalities.
- Participated in state and regional conferences focusing on the instruction of incarcerated individuals
- Nominated Teacher of the Year 2020
Science Teacher
Mediapolis Community School District
08.2015 - 06.2017
- Instructed grades 7 through 12 grades
- Instructed 7-8th grades in Financial Services and Health
- Instructing Physics, Earth science and Physical science to 9 - 12th grades
- Adapted teaching approaches to meet needs of individual students of differing skill levels.
- Planned and delivered science program encompassing demonstrations, lectures, discussion opportunities and student experiments.
- Developed lesson plans to cover district- and state-required scientific concepts.
Microbiology Laboratory Technician
Great River Medical Center
04.2001 - 09.2009
- Analyzes specimens of body fluids, tissues, and other substances to detect and identify infections or diseases. Sets up specimen for testing, observes growth or changes in the testing that may indicate presence of infection or disease.
- Maintaining, calibrating, cleaning and testing sterility of the equipment.
- Handled testing to detect microorganisms and detail levels of microbial contamination.
- Documented equipment temperatures, test sample information and testing results.
- Coordinated laboratory supplies and equipment, keeping stations stocked, clean and organized for planned work.
- Logged work-related activities for internal recordkeeping requirements and regulatory purposes.
- Used different types of analyses to evaluate experimental data and interpret results.
- Wrote detailed reports and concise summaries to highlight findings.
- Input technical data into databases and organized information for hospital use.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
Education
Masters in Education - High School Teaching
Kaplan University
Davenport, IA01.2014
Bachelor of Science - Microbiology
University of Arizona
Tucson, AZ12.1998
Associate of Arts - General
Maricopa Community Colleges
Glendale, AZ12.1994
Skills
- Multitasking
- Research
- Customer service
- Documentation management
- Organization
- Teamwork
- Time management
- Critical thinking
Timeline
Front End Team Lead
Wal-Mart Supercenter
08.2023 - Current
Customer Service Representative
Wal-Mart Supercenter
08.2023 - Current
Science Teacher
Burlington Community School District
07.2022 - 06.2023
Adult Education Instructor
Southeastern Community College
08.2017 - 07.2022
Science Teacher
Mediapolis Community School District
08.2015 - 06.2017
Microbiology Laboratory Technician
Great River Medical Center
04.2001 - 09.2009
Bachelor of Science - Microbiology
University of Arizona
Associate of Arts - General
Maricopa Community Colleges
Masters in Education - High School Teaching
Kaplan University
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