Christina Carroll

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Lease Management: Supervised the leasing process from initial inquiry to lease signing, ensuring all agreements were accurate, compliant, and met both company and legal standards.

Team Leadership: Led and trained a team of leasing agents, providing guidance, setting goals, and conducting performance evaluations to achieve high leasing targets.

Tenant Relations: Built and maintained strong relationships with prospective and current tenants, addressing concerns and ensuring high levels of satisfaction to foster tenant retention.

Marketing & Advertising: Developed and implemented marketing strategies, including online listings, open houses, and promotional campaigns to attract qualified tenants and maintain full occupancy.

Market Analysis: Conducted market research to set competitive rental rates, analyze local trends, and adjust leasing strategies accordingly.

Property Showings: Coordinated property tours for prospective tenants, highlighting key features and benefits to drive successful lease conversions.

Reporting & Documentation: Managed lease paperwork, ensured accurate record-keeping, and provided regular reports on leasing performance, occupancy rates, and market conditions.

Contract Negotiations: Negotiated lease terms and conditions with prospective tenants, ensuring mutually beneficial agreements while maintaining profitability for the property.

Prepared Lease Agreements: Drafted clear and concise lease agreements with well-defined terms, reducing misunderstandings and ensuring tenant compliance.

Mediated Tenant Disputes: Acted as a mediator in resolving tenant disputes, fostering a harmonious community atmosphere and minimizing tenant turnover.

Enhanced Tenant Satisfaction: Addressed tenant concerns promptly, providing timely solutions that improved overall satisfaction and contributed to long-term retention.

Implemented Referral Programs: Launched tenant referral programs, increasing occupancy rates and attracting high-quality tenants through positive word-of-mouth.

Ensured Passenger Safety: Conducted thorough pre-flight checks on wheelchairs and mobility equipment, ensuring safe and comfortable travel for passengers with disabilities.

Facilitated Communication: Bridged communication between airline staff and non-English speaking passengers, utilizing language skills to ensure clear and efficient interactions.

Exceptional Customer Service: Delivered personalized service to a diverse clientele, proactively addressing individual needs and preferences to enhance the overall travel experience.

Ongoing Training & Development: Actively participated in regular training sessions to stay current with airline procedures, safety protocols, and customer service best practices.