Summary
Overview
Work History
Education
Skills
Timeline
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Christina Chambers

Texas City,TX

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions.

Overview

9
9
years of professional experience

Work History

Policy and Procedures Assistant

Lamps Plus
08.2022 - 02.2024
  • Develop and implement organizational policies and procedures to ensure compliance with applicable regulations, and standards.
  • Coordinate with department heads and management to assess policy needs and develop strategies to address organizational challenges.
  • Work with the Training Manager to train new hires and perform residual training on existing employees.
  • Request and set up required accesses for new hires and employees who are transferring to another department.
  • Remove employee accesses once they are termed.

Marketplace Email Specialist

Lamps Plus
11.2020 - 08.2022
  • Assist consumers with complaints and questions, as well as offering details on the range of products and services, as well as waiting for orders, and executing returns through email.
  • Always keep a good and empathic approach toward clients and reply promptly to customer concerns.
  • Ensuring all emails are handled within 24 24-hour period,
  • Work with 3rd party Marketplaces to ensure we follow each specific Marketplace's regulations when working with customers.
  • Researching and resolving customer issues while providing exceptional customer experience.

Operations Supervisor

Emperion
03.2018 - 11.2020
  • Conducted staff performance reviews, assessing needs, and establishing a high standard of productivity, quality, and customer service.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Managed center performance, aiding the human resources department in the recruitment processes.
  • Oversee system maintenance and upgrades.
  • Participated in team projects.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Supervised and managed a team of 200 agents.

Tech Support Supervisor

Emperion
04.2016 - 03.2018
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress toward goals and making adjustments as needed.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Managed a team of 25-30 agents taking approximately 75 calls a shift each.

Tech Support Agent

Emperion
08.2015 - 04.2016
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Answered and worked with approx. 60-75 customers a shift.

Education

GED -

Texas City High School
Texas City, TX
03-1992

Skills

  • Data Entry
  • Administrative Support
  • Training and Mentoring
  • Call Center Operations
  • Handling Escalations
  • Office Administration

Timeline

Policy and Procedures Assistant

Lamps Plus
08.2022 - 02.2024

Marketplace Email Specialist

Lamps Plus
11.2020 - 08.2022

Operations Supervisor

Emperion
03.2018 - 11.2020

Tech Support Supervisor

Emperion
04.2016 - 03.2018

Tech Support Agent

Emperion
08.2015 - 04.2016

GED -

Texas City High School

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Christina Chambers