Christina Charon
Irvington
Summary
Flexible hard worker ready to learn and contribute to team success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments
Skilled in rapidly acquiring new knowledge and applying it effectively.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Personal Banker
Wells Fargo
Millburn
03.2022 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated clients about digital banking tools and services for better engagement.
- Collaborated with team members to resolve customer inquiries and issues efficiently.
- Trained new staff on company policies, procedures, and customer service standards.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Assisted customers in selecting appropriate banking products and services.
Shift Leader
Playa Bowls
Millburn
08.2021 - 02.2022
- Strong communication skills establishing task prioritizations & customer quality assurance
- Observed and enforced operational and safety-related policies to comply with OSHA regulations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Ritas
Union
07.2019 - 08.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Managed overstocking, restocking and inventory control procedures during shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
High School Diploma -
Union High School
Union, NJ 09.2017 - 06/2021
Skills
- Interpersonal Relations
- Conflict Resolution
- Task prioritization strategies
- Quality customer service
- Effective communication skills
- Policy and Procedure Enforcement
- Team Leadership
- Transaction processing
- Digital banking tools
- Customer inquiries
- Team collaboration
- New staff training
- Attention to detail
- Customer satisfaction
Accomplishments
- Awarded 1,000+ community service hours
- Member and Alumni of Boys & Girls Club of NJ
Timeline
Personal Banker
Wells Fargo
03.2022 - Current
Shift Leader
Playa Bowls
08.2021 - 02.2022
Shift Leader
Ritas
07.2019 - 08.2021
High School Diploma -
Union High School
09.2017 - 06/2021