Christina Reeves
Saint Johns,FL
Summary
Seasoned sales professional extensive retail experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
11
11
years of professional experience
Work History
Fraud Ops Specialist C04
Citibank
09.2023 - Current
- Support teams and managers as a subject matter expert (SME). Analyze, fact find, and problem solve, while delivering excellent customer service at all times. Help gate contingent. Participant in AOTF program
Dior Business Manager
Dillard's
Jacksonville Fl
09.2019 - 09.2021
- Generated daily operational and sales reports for corrective action and continuous improvement. Handled client questions and concerns via different communication channels to deliver exceptional customer service. Assessed event success and identified improvement areas through client feedback. Capitalized on upselling opportunities for additional products and services to increase sales numbers
Assistant Operations Manager
Red Comet Productions
01.2015 - 09.2019
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands. Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
Education
High School Diploma - Digital Communications And Media
Florida State College
Jacksonville, Florida, FLSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Risk management
- Problem-solving
Timeline
Fraud Ops Specialist C04
Citibank
09.2023 - Current
Dior Business Manager
Dillard's
09.2019 - 09.2021
Assistant Operations Manager
Red Comet Productions
01.2015 - 09.2019
High School Diploma - Digital Communications And Media
Florida State College