Karina Luevano

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
• Evaluated customer data to identify and prevent fraudulent activities.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Answered incoming telephone cals to provide store, products and services information.

• Maintained knowledge of curent promotions, exchange guidelines, payment policies and security practices.

• Acted as initial contact in addressing customer concerns.

• Negotiated and closed deals with minimal oversight.

• Processed orders through company system and coordinated product deliveries.

• Prepared cash deposits up ot $9,000 with zero discrepancies.