Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Stephanie Estrada

San Antonio,TX

Overview

17
years of professional experience
2
Certifications

Work History

Citi
San Antonio, TX

Fraud Ops Specialist
01.2025 - 02.2026

Job overview

  • I investigate, analyzes, and mitigate financial fraud, along with data analytics and secure accounts with cardmembers over the phone.

NARCORPS SPECIALTIES LLC
San Antonio, TX

Role Player
09.2018 - 08.2025

Job overview

  • Assist in training of TSA dogs.

Centralized Showing Service
San Antonio, TX

Customer Service Representative
03.2018 - 09.2018

Job overview

  • Set appointments for realtor's to show homes for potential buyers.

Sedgwick Claims Management Services
San Antonio, TX

Service Center Associate
07.2017 - 08.2017

Job overview

  • Intake claim info for clients. I take information for numerous clients and process claims accordingly.

Wells Fargo through Randstad
San Antonio, TX

Temp Operations Clerk II
03.2017 - 05.2017

Job overview

  • Process deposits in a bank vault setting

Kohl's Department Stores, Inc
San Antonio, TX

Customer Service Representative
07.2012 - 03.2016

Job overview

  • Answer high volume of calls with acknowledgment of customers' needs and wants. I addressed customer service inquiries in a timely and accurate fashion.

Target
San Antonio, TX

Food Avenue Team Trainer
05.2009 - 06.2012

Job overview

  • Train new team members while also taking care of my daily duties.

Education

John F. Kennedy High School
San Antonio, TX

High school Diploma
05-2007

University Overview

Skills

Food Service

Microsoft Access

Customer service

Computer Literacy

Food Handling

Emails

Microsoft Powerpoint

Customer Service

Teamwork

HIPAA

Microsoft Word

Training & development

Call center

Training

Telemarketing

Telecommunication

Certification

Driver's License

Timeline

Fraud Ops Specialist
Citi
01.2025 - 02.2026
Role Player
NARCORPS SPECIALTIES LLC
09.2018 - 08.2025
Customer Service Representative
Centralized Showing Service
03.2018 - 09.2018
Service Center Associate
Sedgwick Claims Management Services
07.2017 - 08.2017
Temp Operations Clerk II
Wells Fargo through Randstad
03.2017 - 05.2017
Customer Service Representative
Kohl's Department Stores, Inc
07.2012 - 03.2016
Food Avenue Team Trainer
Target
05.2009 - 06.2012
John F. Kennedy High School
High school Diploma
Stephanie Estrada